Senior system engineer (Client Serving environment)
External
Rsm Stone Forest It · Wilkie Edge, SingaporePrepare for this interview
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Requirements
- At least 3-years hands-on experience in Systems/ Network deployment work
- Must have SI experience
- Preferably with 2-years' experience in project management and team management role
- Good customer service and able to manage customer well
- Good written and verbal communication skills
- Good presentation skills
- Well-organized and good at juggling multiple tasks
Additional Information
Job Description: The Technical Advisor assists our clients in their digitalisation projects. Manage the service level agreements as stated in the Managed Services contract Ensure service requests raised by customers are prioritized and delivered in accordance with the agreed timeline Be the single point of contact for clients for on-going operations and projects Be the technical advisor for clients in digitalization projects Involve in service improvement and recovery Responsible for team KPIs - monitor and report KPIs Report to Manager on any issue that could significantly impact the client
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Company Intel
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