Retail Sales Floor Lead - Bothell Outlet Store

About the role

At Brooks, we believe movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive - whether it's a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success: Runner First We act in the best interest of the runner Word is Bond We do what we say we'll do Champion Heart We give our all in everything we do There is no "I" in Run We stay generous with our humanity Keep Moving We find ways to move every day, because joy is kinetic! We welcome everyone from every walk of life looking to inspire others through the power of movement - because we're all moving towards something. Let's run there. Your Job: As a Retail Sales Floor Lead at Brooks, you play a critical role in delivering the premium service experience customers expect. You serve as a front-line brand ambassador, using your expert product knowledge and strong service skills to educate customers and support your teammates. You help drive a productive atmosphere on the sales floor by modeling exceptional service, supporting staff training, and stepping in as the point person for customer conflict resolution and operational problem-solving when store management is not present. You take ownership of daily floor execution, help maintain a well-organized and visually strong environment, and provide leadership that elevates the customer experience, your peers' performance, and overall store performance. *Please Note: This is a regular on-going position. Not a seasonal opportunity.*

Requirements

• -2+ years of premium retail experience with strong sales and service background preferred
• -Availability to work 30+ hours per week, including evenings and weekends
• -Keyholder experience strongly preferred
• -Moderate computer proficiency and the ability to quickly learn POS and other retail systems
• -Strong POS accuracy and inventory‑counting abilities; basic retail math preferred
• -Ability to lift up to 50 lbs. and stand for extended periods
• -Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company and with customers
• -Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• -Comfort interacting with a wide range of customers-from brand‑new runners to elite athletes to corporate visitors
• -Keen attention to detail in executing tasks while understanding broader store and business needs
• -Passionate participation in Brooks' sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community
• -Embraces and lives the Brooks values!

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