Patient Access Representative

About the role

The Patient Access Representative serves as the first point of contact for patients. Candidates must provide exceptional customer service while facilitating general appointment and escalation appointment scheduling. PAR will register new patients, review demographics for existing patients, insurance verification and answer general patient questions. PAR is also responsible for preparing patient messages to providers, triage, surgical scheduling and other internal departments. This role plays a critical part in ensuring a positive patient experience and supporting accurate, timely access to the patients.

Responsibilities

• Greets patients in a prompt, courteous, and helpful manner .
• Handling inbound calls for a high-volume practice while working remotely
• Verifies and updates current insurance information, demographics with the Patient
• Register New Patients in EMR
• Accurately document patient requests/concerns in EMR (EPIC)
• Resolve patient inquiries and concerns and escalate emergent concerns appropriately and in a timely manner
• Performs all other duties as assigned.
• What We Expect from You
• High School Diploma
• Interact professionally and positively with all patients, colleagues, managers and executive team
• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.
• One year of experience working in a medical practice or in a health insurance organization
• Excellent verbal and written communication skills
• Prior use of EMR systems preferred
• Demonstrates strong self-management skills in a remote work environment
• Reasoning Ability
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills
• To perform this job successfully, an individual should have thorough knowledge in computer information systems .
• Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
• Work Environment
• This job operates in a remote environment . This role routinely uses standard office equipment such as computers, phones, faxing through Ring Central
• Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Travel
• Travel is primarily local during the business da y.
• Salary Range
• $20.00 - $28.00 per hour
• The compensation range listed reflects the anticipated base pay for this position. Actual compensation will be determined based on factors such as relevant experience, education, skills, and work location.
• What We are Offer You
• At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here "Every Family Matters"
• Compassion
• Make Someone's Day
• Collaboration
• Achieve Possibilities Together
• Respect
• Treat people with dignity
• Accountability
• Do the right thing
• Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
• About US Urology Partners
• U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital sta

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