Technology Operations Intern (Fall 2026)

Responsibilities

• If you are highly motivated, organized, and love supporting a diverse company in accomplishing great things, we want you to join our Technical Operations team as our Technology Operations Intern.
• Internship Term: Fall 2026 (September 14 through December 18, 2026)
• Commitment : Full-time (40 hours/week)
• Location: Onsite in Somerville, MA (in-person)
• Act as the primary troubleshooter for technical support systems, applications, hardware and user account issues
• Promptly respond to Tier 1 help desk requests
• Be an essential part of the employee onboarding process including account creation and computer provisioning
• Provision replacement computers for existing employees as required
• Assist with asset management & inventory, tracking the full lifecycle of assets
• Ensure that company productivity is rarely impacted by an IT or systems issue
• Support our teams with office systems such as phone, conference, and A/V
• Refer help requests to an appropriate colleague for resolution
• Enter all issues into the Help Desk system, and update status as it changes
• Build and maintain self-service documentation on common fixes for our tech-savvy employees, as well as internal documentation for team reference
• About You:
• Experience with IT, Technology, and/or Systems
• Always looking for a better way to get the job done
• Independent and creative problem solver
• A foundational understanding of networking
• Love to constantly learn at lightning speed
• Bonus Skills:
• Experience with any of the following:
• Servicing tickets in a help desk environment
• Computer repair
• Google Workspace administration
• Jira administration
• 3D Printing and CAD software
• MDM software (Iru, Intune)
• ITAM software (AssetSonar)
• Intern Benefits & Perks:
• Flexible Out of Office Plan - take time when you need it
• Salaried bi-weekly pay schedule
• Ample on-site parking & pre-tax commuter benefits
• Catered on-site lunches (3x per week), snacks, beverages, & treats
• Cohort-based social and professional development experience for interns
• Many opt-in culture events across our diverse community
• And of course... unlimited 3D prints
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Benefits

Additional Information

Do you want to change how the world creates? At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before. We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.

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