Guest Services Officer - London Gatwick Airport

Responsibilities

• This position reports to the Station Manager. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations.
• YOUR DUTIES
• To ensure the smooth daily operations by Guest Services at Check-in Counter, Gate Management, and Arrival Hall , including preparation of daily operations reports .
• To ensure that staff are properly planned before the start of operations by:
• Updating staff on any information
• Conducting briefing and de-briefing
• Assigning staff to their designated areas
• Ensuring all required tools are sufficient and in order
• To ensure the check-in counter opens 4 hours before departure time .
• To ensure all systems are running prior to counter opening (i.e. conveyor, BHS, tubs, and FIDS ).
• To monitor staff movement and discipline and report to superior for further action when required.
• To react promptly to any delay and inform the Supervisor on duty to take necessary action.
• To ensure all SOPs are implemented in accordance with GOM .
• To comply with Airline Standards, Safety Performance, applicable laws, and procedures in all locations where operations are conducted.
• YOUR TRAITS
• Possess personal traits of being friendly, mature, humble, honest, and meticulous .
• A self-starter and able to perform under pressure in a challenging environment.
• Proficient in oral and written English and Bahasa Malaysia , or local language where staff is located.
• Ability to maintain high confidentiality , tactful and discreet when dealing with people.
• Possess good interpersonal and communication skills .
• Able to work on shifts .
• WHERE YOU'LL GO:
• Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars.
• WHAT YOU'LL ENJOY :
• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
• Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
• A unique Allstar culture like no other

Benefits

Additional Information

Job Description Job Description Job Description London Gatwick Airport Guest Services Officer AirAsia X Full time YOUR ROLE AS A : AirAsia X is seeking a dynamic and service-oriented Guest Services Officer - London Gatwick Airport to be part of the best airline team in the sky! This position reports to the Station Manager . The Guest Services Officer shall maintain the highest level of safety, security, and service standards for all ground operations.

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