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Customer Support Specialist, Italian and English speaking

External
goto logoGoto · Remote
Full-timeRemote2w ago
MoveSalesforce
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Requirements

  • As a Customer Support Specialist, your background will look like:
  • Excellent communication skills are essential, with the ability to communicate effectively in both written and verbal forms in Italian and in English , and the ability to explain complex concepts in a clear and simple manner to all customers
  • Previous experience in customer-facing IT support (assisting with configuring / troubleshooting of software & hardware)
  • Having a strong emphasis on troubleshooting and analytical skills, as well as the ability to prioritize tasks, and the ability to learn new technologies.
  • Being a great team player, sharing best practices, supporting changes positively, and managing their time effectively.
  • Desire to be ambitious and take advantage of the growth opportunities GoTo provides and to build a career in IT, customer service, or another technology-based field.

Benefits

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life-at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:Full remote work option within Hungary and on-demand seat in our Astoria officeComprehensive health benefits, life and disability insuranceGenerous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting daysTuition and reading reimbursement programs to support your continuous learning and professional growthThrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness CoachingEmployee programs-including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program-to amplify your connection and impactGym reimbursement programs to encourage your physical well-beingGoTo performance bonus program to celebrate your impact and contributionsMonthly remote work stipend to support your home office expensesHealth insuranceRemote work optionsPerformance bonus

Additional Information

Job Description Where you'll work: Anywhere in Hungary Customer Care & Success at GoTo Our Customer Care & Success team is passionate about making IT easy-using AI-powered solutions to securely connect, solve problems, and drive customer delight. We leverage intelligent automation and the latest AI tools to streamline support, tackle challenges efficiently, and ensure every customer's experience is seamless and impactful. By joining us, you'll empower customers (and colleagues!) to achieve more, simplify their day, and make technology work for them, every step of the way. Your Day to Day As a Customer Support Specialist, you would act as 1st line support to customers: Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages, and initiating test scenarios or remote sessions with customers as needed in Italian and English. Taking ownership of user problems and being proactive when dealing with user issues. Documenting customer inquiries and issues in Salesforce. Gathering information from customers and systems to investigate issues with the help of next-level support. Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience.

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