Tenancy and Operations Manager

About the role

We are looking for a hands-on and commercially minded Tenancy and Operations Manager to oversee the day-to-day running of our coffee shop outlets. You will be the key point of contact for all tenants, ensuring smooth operations, healthy cash flow, and a consistently high standard across all locations.

Responsibilities

• Oversee daily operations across multiple coffee shop outlets, ensuring each location runs efficiently and to standard.
• Manage tenant relationships - act as the primary liaison for all existing tenants, resolving issues promptly and maintaining positive working relationships.
• Ensure timely collection of rental and other payments from tenants; follow up on outstanding accounts and escalate where necessary.
• Monitor and manage overall money flow across outlets, including petty cash, rental income, and operational expenses.
• Source and onboard new tenants for vacant stalls -including prospecting, conducting viewings, negotiating terms, and completing tenancy documentation.
• Conduct regular site visits to assess outlet conditions and enforce compliance with tenancy agreements and hygiene standards.
• Coordinate with relevant parties (maintenance, suppliers, NEA, etc.) to support smooth operations across all locations.

Requirements

• Minimum 3 years of experience in F&B, property, ormulti-outlet operations management.
• Prior experience managing tenants or sub-tenants is strongly preferred.
• Strong interpersonal skills - comfortable working with a diverse group of stallholders and vendors.
• Financially savvy, with the ability to track and manage cash flow, rental collections, and basic P&L.
• Proactive, resourceful, and able to work independently with minimal supervision.
• Proficiency in both English and Mandarin or a dialect is an advantage (for communication with tenants).
• Willing to travel between outlets regularly.
• How to Apply
• Interested candidates are invited to send their updated CV and a brief cover letter to careers@jnarealestate.sg. We regret that only shortlisted candidates will be notified.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at JNA MEDIA GROUP PTE. LTD.? Share your experience