Employee Relations

About the role

The Human Resources Consulting Group (HRCG) serves as an internal consulting team that owns short to mid-term strategy execution and operational direction for the People function in alignment with organization objectives. The incumbent is expected to lead a team of HR generalists responsible for seamless delivery of time-bound project assignments and cyclical activities, lending core HR support to mid-level people leaders across India.

Responsibilities

• Client Partnership
• This role partners with client-aligned Business Area HR Leaders (BHRLs) and other People Team Centers of Excellence (COEs) to ensure the HRCG delivers a distinctive, consistent, and scalable experience for people leaders and associates.
• Employee Relations
• Responsible for overseeing the design, implementation and administration of employee relations programs, policies, and procedures in accordance with the organization's strategy. The incumbent is considered a recognized master in the field of Employee Relations.
• Implements the organization's employee relations strategy to minimize the negative impact of individual employee grievances or collective labor disputes.
• Maintains open communication between management and employees and serves as a labor dispute mediator for problem resolution.
• Investigates employee complaints of alleged discrimination, favouritism and/ or retaliation
• under the various employment laws.
• Partners with the TIAA GC legal team on investigations and handling progressive discipline actions in accordance with the policy.
• Develops and provides training/guidance to departments on the discipline process and
• makes recommendations on strategy to resolve employee problems reducing turnover.
• On an ongoing basis partner with the US ER teams to drive standardization in practices, processes wherever applicable.
• Monitors legislative updates and changes to case laws to ensure organizational compliance and to assess any impacts on the organization's policies and practices.
• HR Consulting & Execution
• Provide human capital guidance and advice to clients and colleagues.
• Provides HR consulting, advice and coaching to support and enable local business strategy for business and functional leaders
• Lead the delivery of human capital solutions through data-driven insights, scenario modeling, and consultative problem-solving.
• Partner with COEs (Talent, DEI, Rewards, Learning, ER) to localize global initiatives and embed solutions tailored to the India GCC landscape.
• Partner with HR COEs to improve company performance by identifying and clarifying problems, evaluating potential solutions and implementing selected solution.
• Educational Requirements
• MBA/ PGDM in Human Resources or related field from a reputed institution.
• Work Experience
• 12-15 years of progressive HR experience with at least 4-5 years handling Employe Relations.
• Working knowledge of HR Tech tools and exposure to Workday Help or similar other Case Management platforms.
• Experience working in or with Global Capability Centers (GCCs) in India; understanding of global HR delivery models

Benefits

Additional Information

Associate Director - Human Resources Consulting Group This role serves as a key member of the Human Resources Consulting Group , focusing on implementing and executing HR initiatives that support business strategy. This role is responsible for delivering specialized HR projects, providing consultative support to Mid-level leader and implementing HR programs that enhance employee experience and operational effectiveness across TIAA Global Capabilities in India. Key Responsibilities and Duties Execute HR initiatives aligned with short to mid-term HR strategies supporting business objectives. Provide HR consulting, coaching, and guidance to mid-level managers. Implement organization design changes, assist with change management initiatives, and support talent management processes. Plays a key role in delivery of various cyclical HR processes such as performance management, talent management, compensation review, promotion etc. Analyze human capital data to develop insights and recommendations for business leaders. Adapt and implement global HR programs (Talent, DEI, Rewards, Learning, ER) to meet local needs. Support compliance requirements, performance management processes, and talent review cycles. Provides advice on employee behavioral and performance issues. Address HR inquiries and escalations, recommending appropriate solutions and risk mitigation strategies. Contribute to the continuous improvement of HR service delivery and client satisfaction. Manage multiple concurrent HR projects with minimal supervision. Educational Requirements University (Degree) Preferred Work Experience 5+ Years Required; 7+ Years Preferred Career Level 9IC KEY RELATIONSHIPS Reports to: Director - HRCG Team size: Individual Contributor Role Other key relationships: Teams People Leaders and Associates India People Team Legal and Risk teams Internal and external stakeholders ROLE SUMMARY

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