Business Operations Analyst

Responsibilities

• Key responsibilities include:
• Managing global disputes related to sales tax, true-ups, and withholding tax
• Managing incoming disputes from email and other sources to ensure timely resolution
• Investigating disputes by reviewing invoices, tax documents, contracts, and correspondence to determine root cause and validity
• Analyzing cases to determine whether disputes are valid or invalid
• Collaborating with collectors, sales, tax, CLO, finance, and external parties to drive resolution
• Submitting credit requests into required systems to generate credits, debits, or write-offs
• Communicating dispute outcomes to Collections or requesting additional information as needed
• Ensuring timely resolution of disputes raised by partners and customers
• Communicating with customers via phone, email, or mail to provide status updates or obtain additional information

Requirements

• Bachelor's degree in Accounting or Finance
• Minimum of 5 years of Global dispute analyst experience
• Proficient in OneSource, CCW, TERMS and HighRadius
• Proficiency in Microsoft Office, including Excel and Word
• Experience managing and resolving Global disputes
• Ability to collaborate and influence stakeholders across organizations and levels
• Strong analytical skills with exceptional attention to detail
• Experience working cross-functionally with Finance, Sales, Tax, and Legal teams
• Prior experience using ERP systems such as Oracle, Integrated Collections Management System (ICMS)
• Strong written and communication skills for interacting with internal teams and external customers
• #WeAreCisco ( This is the Standard and cannot be changed )
• #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
• Why Cisco?
• Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll s

Additional Information

The application window is expected to close on: 07/03/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Hybrid in - Location: RTP, North Carolina Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes two days of in-office attendance each week, with limited exceptions. Meet the Team The Dispute Team plays a critical role within Cisco's Order to Cash operations, ensuring accurate and timely resolution of customer and partner disputes. The team works cross-functionally with Collections, Sales, Tax, CLO, Finance, and external parties to resolve billing, tax, and financial discrepancies that may impact cash flow. Timely dispute resolution is essential to maintaining strong customer relationships and minimizing financial risk.

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