Bell/Valet Attendant (Full-time, Seasonal)

Responsibilities

• Guest Arrival, Departure & Valet Services
• Greet guests warmly upon arrival and departure, delivering professional, personalized service.
• Safely and efficiently assist guests with luggage, including transporting, loading, and unloading items.
• Operate guest vehicles for valet parking, adhering to hotel policies and traffic regulations.
• Deliver guest requests, amenities, and other items accurately and promptly.
• Provide accurate guidance on hotel facilities, local attractions, and transportation.
• Collaborate with Guest Services team members and other departments to ensure smooth arrivals, departures, and guest requests.
• Guest Experience & Personalization
• Anticipate and respond to guest needs, creating personalized experiences.
• Maintain professional appearance, conduct, and service standards at all times.
• Promote hotel facilities, amenities, and services thoughtfully and effectively.
• Ensure all guest interactions reflect the hotel's commitment to connection, care, and service excellence.
• Communication & Collaboration
• Communicate clearly and professionally with guests, colleagues, and leadership across departments.
• Report operational issues, lost and found items, or vehicle-related incidents promptly.
• Collaborate with colleagues to ensure seamless service during peak arrivals and departures.
• What will you bring to this role?
• Valid Alberta Class 5 driver's license with a current driver's abstract; ability to safely operate both automatic and manual transmission vehicles.
• Minimum 1 year of experience in hospitality, customer service, or related field; prior bell, valet, or concierge experience preferred.
• Ability to follow written and verbal instructions accurately and perform basic math for transactions.
• Availability
• Must be available to work days, evenings, overnights, weekends, and holidays to meet operational requirements.
• Physical Requirements
• Ability to lift, carry, push, or pull (up to 23 kg.) repeatedly and safely throughout the shift.
• Required to stand, walk, bend, stoop, climb stairs, and move quickly for extended periods during a shift.
• Ability to assist guests with luggage, carts, and other items multiple times per shift.
• Capacity to enter, exit, and operate vehicles of various sizes safely.
• Ability to work outdoors, including in varying weather conditions, while performing valet and door services.
• Physical stamina to perform repeated guest service tasks, including opening doors, escorting guests, and delivering items to rooms, while maintaining attentiveness and professionalism.
• Employee Benefits:
• Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties , special dining and wellness discounts, and added luxuries to enhance your experience.
• Our Values
• Respect:
• We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Belonging:
• We celebrate our differences. We support each other and we always stand together.
• Integrity:
• We build trust through mutual respect and being authentic.
• Empowerment:
• We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Excellence:
• We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Diversity & Inclusion
• Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
• #LI-AD1

Additional Information

Dedicated to creating meaningful, personalized guest experiences, the Bell / Valet Attendant is a key Guest Services team member and an ambassador of the hotel's service culture. Often the $rst face guests see upon arrival, this role creates lasting impressions through operational excellence, attentiveness, and professionalism. As a Bell / Valet Attendant, you will assist guests with luggage, valet their vehicles, and deliver personalized service while collaborating closely with colleagues across Front Office and other departments to ensure a seamless guest experience. Please note that the start date for this role will be June 1, 2026 with the end date of November 12, 2026.

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