Customer Service & Sales Support Officer

Responsibilities

• Handle customer enquiries and resolve shipping-related issues promptly and professionally
• Support the sales team by providing quotations, managing customer accounts and identifying opportunities for business growth
• Coordinate and manage shipping operations, including booking cargo space, arranging transportation and managing documentation for import and export shipments
• Liaise with customers, freight forwarders, carriers and customs authorities to ensure timely and compliant movement of goods
• Prepare and process shipping documentation, including bills of lading, customs declarations, invoices and packing lists
• Track shipments and provide customers with regular updates on cargo status and expected delivery times
• Monitor and maintain accurate records of all shipments, transactions and customer communications
• Ensure compliance with import/export regulations, customs requirements and company procedures
• Coordinate with internal departments to ensure seamless order fulfilment and customer satisfaction
• Assist with invoicing, cost reconciliation and general administrative tasks related to shipping operations
• Ad hoc duties as assigned.

Requirements

• Bachelor or Diploma in Logistics, Supply Chain Management, Business Administration or equivalent
• At least 2 - 3 experience in sales support with shipping coordination, preferably familiar with import & export operations
• Strong knowledge of shipping procedures, customs documentation and international trade requirements
• Candidate who is available within short notice will be an added advantage
• Interested candidates who wish to apply for the advertised position, please send in your updated resume to gs1@talenttradersg.com
• EA License No: 13C6305
• Reg. No.: R24120209 (GAN CHYE SHEN)
• For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

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