Director of Bursar Operations

About the role

We are an open-access college that fuels Indiana's economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are "higher education at the speed of life!" Our Values: - Empathy: We stand with our students, partners, and communities. - Integrity: We treat all with dignity and respect. - Accountability: We deliver on our commitments. - Agility: We innovate, iterate, and transform. - Connectivity: We connect with partners to strengthen communities and ensure student success for all. We are seeking a Director of Bursar Operations to join our team. In this role, you will provide management and leadership to accounts receivable/Bursar staff. You will also provide recommendations for enhancing customer service and making processes more effective and efficient in all areas of responsibility.

Responsibilities

• Oversee the revenue and collection process, including the recording of revenue through Banner and Workday and reconciliation of the accounting feeds (cash clearing reconciliation).
• Oversee account billings process for external and internal customers, including degree and non-degree students, skills training students, and third-party sponsors.
• Manage and oversee third-party employer billing processes utilizing Zoho, including invoice generation, payment tracking, and collections escalation for unpaid accounts.
• Routinely review accounts receivable balances and implement regional invoicing procedures.
• Provide the Executive Director of Finance with a proposed write-off listing of those accounts greater than one year, in accordance with College policy.
• Evaluate the collection process and customer service provided by the Bursar office to provide efficient and customer-oriented ways to improve student experience.
• Provide students with general information concerning billing options, scholarship opportunities, and other sources of assistance available to them for continuing their education.
• Oversee tuition waiver and deferral process provided to students by request.
• Respond to customer complaints
• In conjunction with the Executive Director of Finance, responsible for maintaining proper internal controls and ensuring compliance with College policies and procedures in all areas of responsibility.
• Responsible for reviewing students in a non-paid status and implementing strategies to reduce the number of non-paid drops each term.
• Education & Experience:

Requirements

• Bachelor's degree with three to five years related experience
• Team player and demonstrate leadership capabilities
• Effective project manager able to implement projects with key stakeholders on time and within budget.
• Must have high ethical standards and ability to exercise sound judgment in dealing with politically sensitive situations and catering to differing interests.
• Excellent organizational, verbal, written and listening skills
• Strong computer skills, including Microsoft Office, and Web based applications
• Master's degree preferred
• Prior Bursar Office experience
• Banner and Workday software experience
• Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.
• Why Join Us?
• Opportunity to work on innovative and impactful projects.
• Collaborate with a team of skilled professionals.
• Competitive compensation and benefits package.
• Continuous learning and development opportunities.
• Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:
• Health & Wellness
• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security
• 10% employer retirement contribution, fully vested after two ye

Benefits

Additional Information

Job Title: Director of Bursar Operations Location: Indianapolis - Downtown Campus Job Type: Full-time Classification: E-2 Salary Range: $65,000 - $75,000/annually (based on experience) Reports To: Executive Director Finance

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