Mainframe iSeries Operations Lead

About the role

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. As a Team Lead at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world. There's never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

Responsibilities

• Lead daily operations for Mainframe (Batch/Console), Tech Support, and iSeries.
• Manage shift schedules, staffing, and LPAR/batch coverage.
• Act as lead during Sev1/Sev2 incidents; drive SWAT calls and resolution.
• Conduct status calls, turnover meetings, and participate in change management.
• Serve as primary customer contact; handle escalations and communicate updates.
• Ensure accurate incident reporting, RCA documentation, and SLA compliance.
• Monitor batch processing and share daily status reports.
• Maintain documentation and drive process improvements.
• Supervise team performance, provide mentoring, and ensure process adherence.
• Your future at Kyndryl

Requirements

• Required Technical and Professional Expertise
• 10+ Yrs Experience and Strong knowledge of IBM AS400 / iSeries (IBM i OS) and system operations.
• Strong experience in Mainframe Operations (z/OS, JCL), Batch Processing, Console Ops, and iSeries
• Knowledge of enterprise infrastructure support and LPAR environments
• Experience with scheduling tools (Control-M, CA7, TWS)
• Hands-on experience with ITSM/Remedy and incident management processes
• Strong SLA management and operational governance knowledge
• Proven ability to lead Sev1/Sev2 incidents and SWAT calls
• Experience managing 24x7 production support teams
• Excellent customer communication and stakeholder management
• Strong documentation, reporting, and RCA capabilities
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to manage multiple priorities in fast-paced environments
• Knowledge of ITIL processes and KPI/SLA tracking
• Preferred Technical and Professional Experience
• Bachelor's degree in related technical field or equivalent practical experience
• Experience with an ITIL driven service organization
• Six Sigma, PMP, and/or ITIL certifications
• Being You

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