Customer Excellence Professional (m/f/d)

Responsibilities

• As Customer Excellence Professional (m/f/d) , your responsibilities will include:
• Coordinating integrated service processes from order entry to on-time delivery and order fulfilment
• Monitoring and posting customer orders received via EDI, TecCom and other channels
• Managing the initial set-up of new customers, including processes, master data and special requirements, in close collaboration with Sales and customers
• Acting as main interface to service providers and carriers, including delivery coordination and invoice approval
• Delivery management, ensuring on-time delivery of batteries by analyzing inventories and incoming deliveries and allocating goods to delivery notes
• Organizing labelling activities and work orders
• Monitoring storage performance regarding age, quality, quantity, costs and efficiency
• Planning material requirements and managing packaging and decoration materials in line with purchasing processes
• Ensuring achievement of defined KPIs (e.g. on-time quantity fill, claim management)
• Supporting customer satisfaction through effective claim management
• Maintaining master data, including label management and Bill of Material updates
• Supporting continuous improvement and cost-saving projects
• Creating purchase orders for the Customer Excellence team (e.g. carriers, service providers, supplies)
• Archiving and maintaining documents in accordance with internal requirements (RIM)
• What makes you a good fit
• Completed apprenticeship, secondary education second stage or a similar degree in logistics, sales or administration
• Several years of relevant work experience (approx. 3-4 years) in Sales, Production or Logistics, preferably in an industrial or international environment
• Experience in the automotive industry is an advantage
• Strong analytical skills combined with excellent self- and time-management abilities
• High awareness of external and strategic influences such as legislation, fuel costs and environmental requirements
• Sensitivity and understanding of dangerous goods shipments
• Advanced proficiency in SAP and Microsoft Office applications
• Strong communication skills with the ability to collaborate effectively with various stakeholders
• Fluency in English and Italian, both in spoken and written
• What we offer you
• As a technology leader with strong brand (i.e. VARTA® and OPTIMA®), Clarios notably lives on the creativity, capability and satisfaction of its employees. Therefore, we offer people with drive and power many good reasons to join us:
• Working in an international environment
• Strong commitment to integrity, values, social engagement, and sustainability
• AD&D Insurance
• Meal vouchers
• Flexible and trust-based working hours
• Mobile work policy
• Internal Learning Academy and LinkedIn Learning
• You want to learn more about the position and our EMEA region? Check out our regional page and get in touch with our recruiting team .
• ______________________________________________________________________________
• Dai energia al tuo futuro con Clarios ed esplora le opportunità insieme a noi.

Benefits

Additional Information

At Clarios, we are producing the world's best batteries, essential for the evolving future of transportation. Our advanced, low-voltage batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. Ready to direct your talent and coordination expertise towards shaping the future of our global standards at Clarios? Then take on the challenge and become part of our Customer Excellence team! Power your future with Clarios and explore the possibilities with us. As a Customer Excellence Professional (m/f/d), you will drive best-in-class customer satisfaction by ensuring intensive customer relationships and communication. You will coordinate integrated service processes from order entry to on-time delivery and order fulfilment, meet service and inventory targets in balance with cost objectives, and support cross-functional projects to continuously improve Customer Excellence and supply chain-related processes and costs. The position will be based in our Clarios EMEA office in Brescia, Italy .

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