Process Manager - Master Data Management (Validation & Integration)

Responsibilities

• MDM Data Understanding & Documentation
• Develop a working understanding of MDM golden record structures and how data flows from MDM 360 to downstream systems
• Document data flows, field mappings, and transformation logic under the guidance of the P4 Analyst or BA Lead
• Maintain and update data mapping registers, attribute lists, and business rule logs as requirements evolve
• Assist in maintaining the MDM data dictionary - recording field definitions, data types, and ownership
• Note and escalate data anomalies or gaps in documentation identified during analysis activities
• Data Validation & Quality Checking
• Supporting validation across the consumption data flow - from MDM through to reporting:
• Run and review data validation checks across: MDM golden records vs. API payload outputs
• Batch pipeline outputs vs. expected source data
• Snowflake consumption layer vs. MDM source records
• UI-displayed data vs. MDM and Snowflake outputs
• Use SQL (with guidance) to query datasets, identify discrepancies, and validate attribute-level accuracy
• Apply data quality checks across key dimensions - completeness, accuracy, consistency - and document outcomes
• Log and track data quality issues in agreed tooling (e.g. JIRA, SharePoint, Excel trackers)
• Escalate unresolved or high-impact data discrepancies to the P4 Analyst or BA Lead promptly
• Downstream Reporting & Financial Data Support
• Support validation of MDM data used in financial and regulatory reporting layers
• Assist in reconciliation activities between: MDM golden records and Snowflake reporting datasets
• Reporting outputs and expected business values for key financial attributes and hierarchies
• Document reconciliation results clearly - noting matched records, mismatches, and volumes
• Assist in investigating data breaks and reporting discrepancies by gathering relevant data and preparing findings for P4 review
• Track and follow up on outstanding reconciliation items through to resolution
• Requirements Support & Analysis Documentation
• Supporting the P4 BA in translating business needs into clear, documented requirements:
• Attend requirements workshops, take structured notes, and circulate agreed actions and decisions
• Assist in drafting user stories, acceptance criteria, and data mapping specifications under senior guidance
• Review and cross-check requirements documents for completeness, consistency, and alignment with MDM data standards
• Maintain up-to-date requirements logs and traceability matrices for the consumption workstream
• Raise questions and clarification points with the P4 Analyst when requirements are unclear or ambiguous
• API & Batch Pipeline Validation Support
• From an analysis - not development - standpoint:
• Review API payload structures (JSON) and validate that field mappings match agreed data specifications
• Use API testing tools (Postman, Swagger) under guidance to inspect responses and document findings
• Monitor batch job outcomes and validate data completeness and successful execution against expected results
• Log pipeline validation findings and assist in drafting defect descriptions for technical teams
• Track open pipeline issues through to resolution, providing status updates to the P4 lead
• UAT Support & Defect Tracking
• Support UAT activities across API, batch, Snowflake, and reporting validation scenarios
• Execute test cases defined by the P4 Analyst or BA Lead - validate d

Additional Information

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions. Job Description: The Process Manager - MDM Analyst supports the analysis, validation, and documentation activities required to ensure that data flowing from MDM 360 (Customer 360 / Reference 360) into downstream systems is accurate, consistent, and fit for purpose. This is an analyst - not a developer - role. Rather than building pipelines or writing production code, the Junior MDM Analyst interprets data flows, documents findings, validates data quality, supports requirements gathering, and assists with UAT and reconciliation reviews across consumption and reporting workstreams. This role is an excellent entry point into MDM programme delivery, offering exposure to: MDM 360 → APIs / Batch → Snowflake → Financial Reporting → UI Consumption

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at svb? Share your experience