Air Operations Agent

Responsibilities

• The duties and responsibilities of this position consists of, but are not limited to, the following:
• Maintain Operational Excellence:
• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally
• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Facilitate Relationships:
• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution
• Build great relationships with customers, responding timely and following up on issue resolution
• Provide reporting and documentation support to internal and external customers
• Participate in customer business reviews
• Contribute to seamless forwarding operations across various regions, gaining exposure to unique challenges and client needs

Requirements

• Required :
• Minimum 1-3 years of Air Freight experience
• Proficiency in Microsoft Office Suite of programs
• Fluency in English (written and verbal)
• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Excellent customer service skills and follow-up to be utilized with customers and the network
• Critical thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• Ability to work in a fast-paced and deadline-driven office environment
• WHAT WE OFFER?
• Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Possibility to develop your language skills in our multilingual offices
• Opportunities for professional growth with access to training platforms
• Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
• Flexible work arrangements to support a healthy work-life balance

Benefits

Additional Information

C.H. Robinson is expanding the team in Bucharest and seeking a Air Operations Agent to join our team. Are you detail-oriented, service-driven problem-solver with a passion for the dynamic world of global logistics? At C.H. Robinson, we're not just searching for a Global Forwarding Agent - we're seeking a future leader in our expanding Bucharest team. This exciting role offers a unique opportunity to become a versatile expert in global forwarding, tackling challenges across diverse regions and industries. At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy. If this sounds like you - and we have captured your attention - apply today as we would like to hear more about you and your experiences!

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