Customer Relations Mgmt Sr

Responsibilities

• The ideal candidate is self-driven, adaptable, and thrives in a dynamic environment. You will pursue challenges that deliver impactful solutions for Seller Engagement, collaborate effectively with peers and senior leadership, and represent the department in various forums.
• Freddie Mac and our Sellers will benefit from your expertise, advocacy, and ability to motivate teams to advance corporate objectives.
• Support the development and execution of organizational strategies aligned with business goals.
• Solve problems using innovative approaches, leveraging insights to create effective solutions.
• Develop and implement management reporting for projects, programs, and initiatives across Single Family.
• Conduct research and analysis on operational effectiveness, processes, and partners.
• Participate in team discussions, represent Seller Engagement with key stakeholders, and contribute to enhancements in analytic and database tools.

Requirements

• Bachelor's degree or equivalent experience; advanced studies/degree, preferred
• 5-7 years of relevant experience in residential mortgage; primary and/or secondary mortgage market experience in capital markets, operations, sales, or technology. Mortgage Capital Markets experience is a plus.
• Strong relationship-building and influencing skills, with a focus on results.
• Tableau and Salesforce experience preferred; proficiency in Excel and PowerPoint for data analysis and executive presentations.
• Excellent verbal, written, and presentation skills, with the ability to communicate effectively to senior leadership.
• Highly organized and detail-oriented, with strong prioritization abilities.
• Strong teamwork and problem-solving skills.
• Keys to Success in this Role:
• Strategic mindset with a focus on long-term goals, anticipating future challenges and opportunities.
• Self-starter eager to learn new tools and concepts.
• Proven team player who can build and communicate a vision, drive change, and encourage action throughout the organization.
• Exceptional storytelling, writing, presentation, and facilitation skills.
• Current Freddie Mac employees please apply through the internal career site.
• CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• Time-type:Full time
• FLSA Status:Exempt
• Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on

Benefits

Additional Information

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: The Freddie Mac Single Family team seeks an experienced Customer Relations Management Senior to lead and advance the Seller Engagement organization's long-term strategy and drive initiatives that achieve business goals. This role is pivotal in influencing new Seller business decisions, shaping pricing strategies, and developing channels for the adoption and distribution of Freddie Mac tools and technology through Secondary Market Advisors (SMAs). Our Impact: The Seller Engagement team supports Freddie Mac Single-Family Acquisitions by engaging sellers and providers with products and tools that foster equitable and sustainable homeownership.

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