Claims Director

Responsibilities

• The following duties represent the essential functions of this role. They are intended to describe the general nature of the position and may change based on business needs. Employees may be required to perform additional duties as assigned.
• Lead and oversee the Claims Department, including Claims Managers, Specialists, Analysts, and other assigned personnel
• Manage the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims, serving as the primary escalation point for complex, high-value, or sensitive matters
• Review and analyze contracts, bills of lading, invoices, insurance policies, carrier agreements, claim documentation, and supporting records to evaluate liability, contractual obligations, coverage, recovery opportunities, settlement strategies, and business risk
• Approve claim settlements and denials within authority limits and coordinate escalations as necessary
• Negotiate with carriers, customers, brokers, insurers, inspectors, and vendors to achieve timely, cost-effective claim resolutions
• Ensure accurate claim documentation, reporting, file maintenance, status tracking, and
• recordkeeping while monitoring claim aging, workload distribution, exposures, recoveries, trends, and departmental performance metrics
• Develop and maintain claims reporting, dashboards, analytics, KPIs, and operational insights for leadership while identifying trends related to cargo loss, shortages, damages, carrier performance, customer disputes, documentation gaps, and claim outcomes
• Implement process improvements to reduce claim exposure, strengthen documentation, improve recoveries, and increase operational efficiency
• Develop and maintain claims policies, procedures, training materials, best practices, and standardoperating procedures
• Partner with Sales, Operations, Legal, Finance, and leadership to resolve claims issues, improve business processes, and support cargo protection, claims prevention, and risk mitigation initiatives
• Hire, train, coach, mentor, and develop Claims Department employees while managing performance, workload allocation, accountability, and succession planning
• Maintain a professional, customer-focused, and business-minded approach while protecting and promoting the company's reputation
• Perform other duties as assigned
• Education & Experience:
• High school diploma or GED required
• Bachelor's degree in Business, Risk Management, Insurance, Logistics, Supply Chain, Legal Studies, or a related field preferred
• Ten (10) or more years of cargo claims, transportation claims, logistics, freight brokerage, motor carrier, insurance, or related claims experience required
• Advanced experience handling complex, high-value, escalated, or sensitive cargo and property damage claims required
• Three (3) or more years of leadership experience managing claims professionals required; five (5) or more years preferred
• Experience developing claims reporting, analytics, dashboards, KPIs, and operational recommendations required
• Experience using claims management systems, transportation management systems, ERP systems, or related business software required
• Experience working cross-functionally with Legal, Sales, Operations, Finance, insurance representatives, carriers, and customers preferred
• Core Competencies:
• Claims leadership and team development
• Claims investigation, resolution, and risk assessment
• Strategic decision-making and negotiation
• Reporting, analytics, and process improvement
• Customer relationship Management
• Communication, collaboration, and organizational leadership
• Mega Awesome Perks:
• Medical, dental, vision, and life and disabilit

Benefits

Additional Information

Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee's best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success. Department: Claims Reports To: Chief Legal Officer Position Summary: The Claims Director leads the Claims Department and oversees the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims. This role provides strategic leadership for claims operations, team performance, process improvement, and complex claim resolution while partnering with internal and external stakeholders to minimize risk, maximize recovery opportunities, and ensure exceptional customer service.

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