Crisis Support Specialist - Maine Crisis Line - full time, remote optional (in ME)

Requirements

• An Associate's degree is required.
• Ability to earn the MHRT-CSP certification within 30 days of employment required - training onsite provided required
• Previous experience working in a call center, customer service environment a plus
• Demonstrated ability to work effectively with complex information to address challenging situations
• Ability to become familiar with DSM-V information.
• The ability to work independently as well as in a team environment.
• A flexible schedule is required.
• Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation

Benefits

Additional Information

Crisis Support Specialist Maine Crisis Line Pay rate : $23 per hour (Remote optional - in Maine) The Opportunity Alliance is hiring Full-Time Crisis Support Specialist(s) to join the team with our Maine Crisis Line (MCL) program . Apply today to join our extraordinary team, helping individuals and families experiencing a mental health crisis. You will learn how to answer calls and text/chat messages on the crisis line, with the option to do all of this remotely! You will have opportunities for growth and development, and the skills you learn in this job will be valuable for any career path. We look forward to bringing you on board! The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services, providing 24-hour telephone response for adults, families, and children during a mental health crisis. This role offers invaluable experience to candidates with a background in social work, excellent communication skills, the ability to remain calm in stressful situations, and a genuine desire to help others. The ideal candidate will have a desire to help people in crisis, with the ability to establish rapport and engage in a calm manner while engaged with callers. Do people seek you out for your ability to listen without judgment and offer compassionate support? Are you interested in learning new skills to make a positive impact on others' lives? Have you ever worked in a contact center? We can help you expand that experience into supporting individuals with their mental health. Are you eager to grow your knowledge and skills to better support individuals with mental health challenges? As a Crisis Support Specialist , you will: Work to build rapport with help seekers by showing empathy and creating a safe, non-judgmental space Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis. Develop crisis stabilization plans with callers, utilizing clinical support to ensure the implementation of the least invasive interventions possible, prioritizing their well-being and autonomy; Work collaboratively with community partners and service providers to ensure comprehensive support and continuity of care for individuals in crisis; You will receive training to become certified as a Mental Health Rehabilitation Technician Crisis Service Provider (MHRT/CSP) from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine. Schedule : This is a full-time, 40 hours/week position. Hiring for multiple 2nd shift and weekend schedules. 2nd shift Weekend; Friday - Monday, 10 hour shifts Various schedules available and will be discussed in the interview process. Location : Office is located in South Portland, but this position has the ability to work remotely (in Maine). Must have the ability to attend an in-person orientation in South Portland.

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