Visitor Experience (Part timer at Singapore Air Force Museum)

Requirements

• Guest-centric and service oriented
• Enthusiastic in learning & performing a variety of operational and administrative work tasks
• Patient and tactful when handling challenging situations
• Enjoys interacting with people from diverse backgrounds
• Comfortable with speaking to an audience
• Excellent time-management and prompt in decision-making
• Fluent in English and another language
• Uniform provided.

Additional Information

We offer the following benefits to our Part-time team members: Part-time Incentive allowance - Eligibility is subject to meeting the minimum monthly working hours requirement Overtime payment Staff discount at the Company's retail and F&B outlets Singapore Discovery Centre membership (you may refer to our website for the full list of membership benefits) Transport reimbursement - Provided for duties performed outside official working hours Opportunity to convert to full-time - Subject to availability of position and good performance Duties and Responsibilities To create a positive and engaging experience for all visitors of Singapore Air Force Museum (SAFM), a member of Defence Collective Singapore Limited (DCS), and ensure that SAFM's narrative is preserved, managed and consistently implemented during the day-to-day operations to achieve guest satisfaction. Represent Singapore Air Force Museum in creating the best experience for guests. Build rapport with guests and manage their needs & expectations. Engage guests and deliver tour spiels, narrations and explanations on artefacts, exhibits and activities / games. Performs operational roles in various stations such as - Ticketing Reception, F&B and Retail - Exhibitions / Galleries - Theatre, Playground Prepare and facilitate fun and exciting indoor/outdoor activities. Provide the first level of service recovery. Responsible for ticketing numbers consolidation & POS reconciliation. Ensure the serviceability of exhibits, facilities and equipment by performing routine checks and basic corrective measures. Prioritise the safety of guests and perform first aid if necessary. Training is provided for the leading of tours and activities/games.

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