Commissions Processor - St Albans, WV

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Commissions Processor Agent Pipeline St Albans, WV About Agent Pipeline Founded in 1988, West Virginia-based Agent Pipeline is one of the most successful insurance marketing organizations (IMOs) in the United States, with vast network of proud employees and satisfied customers. Agent Pipeline distributes a comprehensive mix of life and health insurance products. Agent Pipeline is a recognized market leader in the Medicare Advantage, Medicare Supplement, individual health plans, Prescription Drug Plans, and Final Expense markets. Agent Pipeline, an Integrity company, is based in St. Albans, West Virginia. Job Summary The Commissions Processor role is responsible for processing commission statements, completing analysis of statement and payouts, completed audits, and working commission related service tickets. This position is part of the Commissions Department which is responsible for the payment to external agents and agencies. Primary Responsibilities: Process commission statements fully and accurately within two (2) business days of Matched/Reconciled date. Exceptions permitted. Submit all batch exceptions in a timely manner. Recalculate batches daily until all exceptions are cleared. Update all systems as applicable. Follow all departmental and company policies and procedures. Respond to all commission tickets within eight (8) business hours of receipt. Resolve all commission tickets within four (4) business days of receipt. Resolution means all internal steps have been taken to resolve the issue. If the issue must be submitted to the carrier for additional research, resolution means communicating clearly with the applicable internal parties. Ensuring the commission ticket board is updated. Maintain an audit rate of Promptly notify management of issues with company pay rates, statement issues, and other items that may impact the payout timing of statements. Primary Skills & Requirements: Excellent verbal communication skills Analytical skills Excellent customer service aptitude Advanced proficiency in MS Excel Attention to detail Professionalism Multi-tasking skills Dependability Willingness to learn and adapt Organizational skills High school diploma or equivalent 1+ years of customer service, sales, and/or call center experience preferred. College degree preferred Must be able to pass pre-hire and annual background check. Must be able to pass pre-hire drug test. Must be able to pass monthly OIG/SAM Exclusion List checks and annual compliance trainings.

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