Product Operations Specialist

About the role

Product Delivery Operations at Aiven is building operational excellence across a fast-growing, cross-functional organization. As a Product Operations Specialist, you'll be the connective tissue between domain leaders, engineering, and product management teams - removing friction, designing process from zero to one, and making our teams faster and more predictable. What makes this role different today: we're not looking for someone who uses AI occasionally. We're looking for someone who defaults to AI - someone who sees automation, agents, and AI-assisted workflows as the natural starting point when solving operational problems. At the same time, the foundation of this role is operational discipline. AI without solid process thinking creates faster chaos. You'll need both.

Responsibilities

• Own and drive the Product Delivery Lifecycle - from ideation to launch - building the process and then making it smarter over time
• Design and automate operational workflows using AI tooling, reducing manual effort across metrics reviews, reporting, and process tracking
• Support business and metrics review cadences , leveraging AI to surface insights and keep data current
• Fix broken operational workflows by working directly with engineering managers, product managers and Technical Program Managers - then look for where AI can make those workflows self-sustaining
• Maintain and evolve our operational playbooks, ensuring nothing we build becomes outdated
• Introduce and enable minimum viable process - not process for its own sake, but the right guardrails that create flow and predictability
• Drive change management and enablement when rolling out new tools, metrics, or ways of working across product and engineering
• Support cost capitalization processes within the organization
• Evaluate and configure tooling (Jira, Notion, and others under assessment) with an eye toward what can be automated or augmented

Requirements

• Proven experience building process from zero to one - you've created structure where none existed and can show it
• AI-first operator - you actively use AI tools in your day-to-day work and have built or contributed to AI-assisted workflows, automations, or agents
• Strong communication and stakeholder management; you influence without authority
• Change management experience - you bring people along, you don't just roll things out
• Solid understanding of the software development lifecycle and how product organizations operate
• Comfortable in ambiguity and fast-changing environments
• Background in a SaaS company (B2B or B2C) - understanding our operating reality matters
• Hands-on experience with workflow automation tools (e.g., n8n, Zapier, Make) or building lightweight AI agents
• Familiarity with Jira, Notion, Linear or similar tools - depth of expertise matters less than genuine hands-on use
• Experience with prompt engineering or structuring AI-assisted processes at team or org level
• Amazing! What's next:
• If you think Aiven is the place for you and that our Values align with yours, send us your resume and we'll get in touch!
• Global Benefits:
• Our global benefits are designed to help you thrive and grow, personally and professionally:
• Participate in Aiven's equity plan.
• Balance work and life with our hybrid work policy.
• Choose the equipment you need to set yourself up for success.
• Use your Professional Development Plan budget for learning opportunities.
• Receive holistic wellbeing support through our global Employee Assistance Program.
• Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
• Enjoy country-specific benefits for our global cast.
• How to Recognize and Avoid Employment Scams:
• Equal Opportunities:

Benefits

Additional Information

We're a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone.

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