Customer Success Manager-KA

Responsibilities

• Oversee and manage existing client relationships and play an active role in developing and building long-term relationships with clients to identify business opportunities, collaboratively develop value propositions that address client needs.
• Be proactive in strengthening existing relationships and creating new ones, build solid engagements with clients, develop comprehensive solutions to maximize retention, up-selling and cross-selling.
• Maintain and exceed revenue and upselling targets from our direct business.
• Maintaining all information of customers' activity within CRM platform.
• Build business success stories and case studies.
• Review and propose process improvement that drive client business and market penetration.

Requirements

• A bachelor's degree, preferably in business or communications
• Native Mandarin with high level of English communications
• 3+ years of account management, business development or other relevant experience
• 5+ years of experience in selling complex solutions to corporate level clients
• Expertise in developing client relationships, business cases, financial analyses, analyzing and forecasting the financial impact
• Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
• Strong written and verbal communication skills
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
• Ability to make decisions in a changing environment, anticipate future needs and drive results.
• High level of organization and focus and ability to work under pressure
• Not a must but a great advantage
• Experience using salesforce.com or a similar CRM system
• Experience in the Payments and Banking industry
• Experience with direct sales for small businesses engaged in cross-border trade
• Experience with digital marketing, affiliate marketing, social media
• Experience with data analytics & BI tools
• The Payoneer Ways of Working
• Act as our customer's partner on the inside
• Learning what they need and creating what will help them go further.
• Do it. Own it.
• Being fearlessly accountable in everything we do.
• Continuously improve
• Always striving for a higher standard than our last.
• Build each other up
• Helping each other grow, as professionals and people.
• If this sounds like a business, a community, and a mission you want to be part of, apply today.

Additional Information

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence. Customer Success Manager-KA Role summary - As a Customer Success Manager, you will drive adoption and growth of Payoneer solutions in China by managing key customers, building strong relationships, and executing scalable customer development plans. Location: Hangzhou, China On-site Full time

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