Account Manager

Responsibilities

• Own the post-onboarding relationship for a portfolio of strategic enterprise accounts across asset owners, asset managers, banks, corporates and other clients, serving as the primary point of contact from go-live through renewal
• Build and maintain trusted relationships with day-to-day users as well as senior stakeholders across investment, risk, sustainability, underwriting, portfolio management, and other teams at client organizations
• Drive product adoption of First Street's Enterprise Suite by understanding each customer's specific use cases and proactively guiding them to the modules, workflows, and outputs that deliver the most value
• Lead Quarterly Business Reviews (QBRs) that surface readmap-relevant feedback, identify expansion opportunities, quantify value delivered, and reinforce First Street's position as a strategic partner
• Monitor account health using usage analytics, qualitative signals, and customer feedback; build mitigation plans where churn risk is identified and escalate appropriately
• Partner with account executives on renewal strategy and execution, owning the value narrative, supporting commercial conversations, and ensuring renewal readiness in advance
• Identify expansion and upsell opportunities across new features, additional user groups, and adjacent business units; collaborate with AEs to convert them
• Coordinate with solutions engineers, product managers, software engineers, and other relevant SMEs as necessary to resolve technical questions on data delivery, API integrations, methodology, and platform functionality
• Collect, prioritize, and channel client feedback into our Product, Climate Science, Economics, and Data teams to influence the roadmap
• Maintain accurate customer records, account plans, and Forecasts in HubSpot, ensuring visibility into account health, renewal risk, and pipeline
• Develop and refine scalable customer success assets including playbooks, training materials, knowledge hub content, and QBR templates with a focus on reducing time-to-value and enabling customers to self-serve where appropriate
• Travel as required to m

Benefits

Additional Information

Company & Mission Overview: Our mission: We exist to connect climate and financial risk. Who we are: First Street is the standard for Climate Risk Financial Modeling. For over a decade, we've been translating climate risk into decision-useful financial outcomes for investors, businesses, communities, and property owners worldwide. With backing from world-class firms, including Innovation Endeavors, Galvanize, General Catalyst, and others, our team has raised millions to change how the global economy thinks about climate change. Read more about our culture here and see what Climate Risk Financial Modeling is all about here . Our data: We've assembled leading climate scientists and economists to develop transparent, peer-reviewed methodologies to calculate the past, present, and future climate risk for properties and asset classes spanning real estate, infrastructure, and companies. Using physics-based deterministic models, we predict the likelihood of floods, wildfires, hurricanes, and other hazards at any location on Earth, along with associated damage and downtime. Our customers: We aim to incorporate climate risk data into every financial decision made today. We are relied on every day by: Institutional investors like Norges Bank Investment Management and Blackstone. Banking enterprises, including Bank of America and Fifth Third. Government bodies ranging from Fannie Mae to the US State of Connecticut. Millions of everyday users on Zillow, Redfin, Realtor.com , Homes.com , and more. Come join us and use your talents to change the world. Team & Role Overview: We're looking for an Account Manager to join First Street as part of our Client Success team. In this role, you will own the post-onboarding relationship with our enterprise clients, including asset owners and managers, financial institutions, real estate firms, and corporations, ensuring they realize maximum value from First Street's Enterprise Suite over the full lifecycle of their partnership with us. This position requires a combination of strong client management instincts, the ability to translate climate risk data into business outcomes that resonate with clients, and the operational rigor to manage a portfolio of strategic accounts at scale. You will be the trusted advisor and primary day-to-day point of contact for assigned accounts, driving adoption, surfacing expansion opportunities, partnering with Account Executives on renewal motions, and channeling client feedback into our product, science, and data teams. You will report directly to the Director of Enterprise Solutions and work closely with other members of the Client Success and Solutions Engineering teams, account executives, and our product, climate science, and data teams to ensure that client needs are met, risks are identified early, and growth opportunities are identified and converted.

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