Clinical Care Coordinator

About the role

Amae Health is a Series B, venture-backed Public Benefit Corporation delivering specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics nationwide. Our integrated model brings psychiatry, therapy, primary care, dietitians, and community support together under one roof. Leading health systems-including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit- collaborate with us to expand this level of care. Alongside care delivery, we are building the science and technology the field has long lacked-proprietary clinical protocols, novel measurement, and an AI-driven data platform designed for severe mental illness. The impact: fewer hospitalizations, greater stability, and more people living meaningful lives in their communities. The Team We are clinicians, operators, technologists, and scientists who chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system-we are redefining it. Our teams work cross-functionally because the work demands it. The psychiatrist informs the product roadmap. Engineers understand the clinical complexity their technology must solve. Researchers sit alongside the operators running the clinics their work measures. Every function-finance, product, people, growth, technology-exists to serve one goal: better outcomes for the people we care for. As a key member of the interdisciplinary clinic team, the Clinical Care Coordinator (CCC) plays an essential role in supporting members' daily experiences and sense of belonging at Amae Health. You'll help create a warm, engaging environment by facilitating group activities, wellness programming that encourage connection and growth. Working closely with our clinicians and staff, you'll share insights and contribute to a collaborative approach to member care. In addition to member engagement, you'll support clinic operations by managing communications, maintaining accurate records, and assisting with daily workflows. This is a hands-on, growth-oriented role, ideal for someone passionate about mental health, eager to learn, and excited to make a meaningful impact in their community. This is a full-time, in-person position at our Brooklyn, NY clinic.

Responsibilities

• Member Engagement & Support - Facilitate groups, arts and crafts, and recreational activities to enhance the member experience at Amae Health. Encourage positive social interactions and engagement in daily programming.
• Clinic & Operational Support - Welcome members to the clinic, manage communications via phone and email, and assist with scheduling and member record updates to support smooth daily operations.
• Team Collaboration - Collaborate with the interdisciplinary care team-including psychiatrists, therapists, dietitians, and primary care providers-to share observations and support coordinated member care. Participate in team meetings and contribute to discussions about member engagement.
• Member Advocacy & Resource Connection - Identify members' ongoing needs and help connect them with community resources and supports that promote wellness.
• Growth & Development - Contribute to projects that support clinic growth and ongoing member success. Participate in training and supervision to build skills in mental health support, community resources, and member engagement.
• About You:
• What You'll have:
• Enrolled or recently graduated in a degree program related to mental health, such as pre-med, psychology, social work, o

Benefits

Additional Information

The Problem Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for. What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve. We are developing all of it. The care, the science, the technology.

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