Cloud Service Support Engineer
External
Mts Systems Engineering · SingaporePrepare for this interview
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About the role
Job Description & Requirements Job Description & Requirements (1) After-sales support for Huawei Cloud services; (2) Responsible for cloud service availability architecture improvement and problem identification; (3) Responsible for technical support during customer major guarantee, such as on-site technical exchange, fault location and delimitation, drill program output and other guarantee technical work; (4) Responsible for the compilation and output of related technical documents and support the standardization of customer service; (5) Delivery of Huawei Cloud - operation and maintenance management, to help customers business smoothly migrate to the cloud; (6) Improvement of service capacity of TOP customers; (7) Responsible for delivery of Huawei Cloud service support plans
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