Captain (Room Service)

Responsibilities

• Service
• Familiarise with F&B Service (Restuarant & Room Service) and all the food & beverage items on the menu and/or on-going promotions.
• Perform pre-operation and side station preparation and organisation.
• Greet and seat guests proactively.
• Present guests with the menu and inform them about any specials of the day, promotions and/or menu changes, etc.
• Provide suggestions and/or promote signature items and/or on-going promotions.
• Take orders from the guests and to take note of any special requirements.
• Key order into POS system and ensure all special requirements are captured and communicate clearly with the kitchen team if needed.
• Coordinate with the kitchen team to ensure prompt and smooth items delivery.
• Serve the items as per the course of order.
• Be attentive and alert to guests needs to ensure proactive service delivery at all times.
• Close the bills accurately and promptly.
• Guest Relations
• Attend to guests' queries, needs and other special requests professionally and promptly.
• Take ownership of any feedback received and seek assistance if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.
• Thank and bide fond farewell to guests.
• General
• Perform general housekeeping and basic cleaning of the restaurant as directed.
• Observe all brand/operating standards and/or LQA.
• Practise food safety and hygiene in accordance to required standards.
• Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
• Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
• Perform any other duties and responsibilities that may be assigned.
• Your experience and skills include:
• GCE 'O' level / Certificate in Hospitality or equivalent
• Minimum 2 years of hospitality experience.
• Possess positive service mindset and attitude
• Friendly and cheerful disposition
• Good communications skills and enjoy interacting with people
• Ability to work independently and take initiative
• Good personal presentation and grooming
• Flexible with working days and hours including weekends and public holidays

Additional Information

JOB SUMMARY Reporting to the Manger on Duty, the F&B Captain will be responsible for delivering a seamless and delightful dining experience for our guests.

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