Hiring Event 4/9/ 2026- Front Office Specialist - Training Provided!
External
Clarkson Eyecare · Ballwin, MOFull-timeOn-site1mo ago
ExcelHIPAA
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Benefits
Full Benefits Package - Medical, Vision, Dental and Life Insurance401k + Employer MatchingPaid Time Off and Paid HolidaysCompetitive Base Pay + BonusOptical Education ReimbursementPaid Maternity LeaveHours:Full TimeMonday-Friday 8am-7pm, Saturday 8am-1pmYou will not work all of these hours, but you must have open availability to work any shift within these hours.SECTION 1 : Job SummaryA Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.SECTION 2 : Duties and ResponsibilitiesEmbrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.Provide exceptional customer service during every patient encounter (in person or via phone).Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.Answer phones (both external and internal); assure prompt, courteous service at all times.Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.Double check insurance authorizations to ensure completion and build accurate flow sheets.Knowledge of common fees charged for common visits.Check out patients and collect correct payments according to procedures.Manage patient flow in the office and ensure communication to maximize efficiency and customer service.Complete daily reconciliations / close day / countdown cash drawer.Comply with all company policies and procedures including HIPAA.General office duties and cleaning to be assigned by manager.SECTION 3 : Patient Population ServedFront Office Specialist will work with team members and patients of all ages, races, and genders.SECTION 4 : Education, Licensure & Certification RequirementsHigh School Diploma or GEDSECTION 5 : Experience RequirementsIndustry related experience preferred.Favorable result on background check as required by state.SECTION 6 : Knowledge, Skills and Abilities RequirementsProfessional in appearance and actionsLogical and Critical thinking skillsCustomer-focused with excellent written, listening and verbal communication skillsEnjoys learning new technologies and systemsDetail oriented, professional attitude, reliableExhibits a positive attitude and is flexible in accepting work assignments and prioritiesMeets attendance and tardiness expectations outlined in policyAbility to work various days and hours as needed by the businessAbility to follow or provide verbal and written instructions with excellent grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate supportAble to communicate effectively in English, both verbally and in writingAbility for basic to intermediate problem solving, including mathematicsBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 7 : Supervisory Responsibilities:There are no supervisory responsibilities for this position.SECTION 8 : PHYSICAL DEMANDS:Indicate the amount of time spent for each activity required as it relates to the essential functions.Physical Requirements% of TimeLBSBending25Vision - close/distance100Carrying≤ 25Vision - color visionClimbing5Vision - depth perceptionDriving10Vision - peripheral visionGraspingVision - ability to adjust focusHearingStoopingLiftingWalking75PullingWriting/TypingPushingSpeakingReaching50Fine Motor SkillsSittingUse of HandsStandingOther (please describe)Location: Work takes place in a normal office/clinical environment. At times, travel to other locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, anDental insuranceVision insurance401(k)Flexible schedulePerformance bonus
Additional Information
Clarkson Eyecare Hiring Event Hiring for Front Office Specialist Training Provided - No medical/eyecare experience required! Pay: $16-17 per hour with commission/bonus Hiring Event Date: April 9th, 2026 Time: 3:00pm-6:00pm Address: Clarkson Eyecare Corporate - 15933 Clayton Rd # 210, Ballwin, MO 63011 Locations: We have several locations within St. Louis; St. Louis City, South County, West County, Fenton, Arnold, Kirkwood, Chesterfield, Creve Coeur, Ballwin, St. Charles, St. Peters, O'Fallon, Florissant, Illinois cities During your interview, we will review the closest location for you!
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