Store Manager

Responsibilities

• Customer Experience
• Deliver the absolute highest level of customer service, ensuring every visit feels special
• Build a customer focussed culture and a team passionate about people
• Proactively handle customer feedback and learn, turning insights into action
• Team Leadership
• Lead, motivate, and develop a high-performing team
• Provide clear direction, coaching, and regular performance reviews
• Create rotas to balance coverage and budget effectively
• Foster a positive, fun, and supportive work environment
• Identify training needs and upskill team members to reach their potential
• Store Operations
• Maintain outstanding store presentation and visual merchandising
• Ensure smooth, efficient store operations in line with company standards
• Oversee health, safety, and security compliance
• Commercial Focus
• Analyse sales performance and take action to drive results
• Monitor budgets and control costs effectively
• Report weekly insights on products, performance, and customer feedback
• Identify opportunities to grow sales and profitability
• Stock Management
• Manage ordering, deliveries, storage, and stock rotation
• Conduct monthly stock takes and ensure accuracy
• Maintain an organised and efficient stockroom
• Coffee Bar
• Oversee preparation and an exceptional service of to company standards
• Ensure all team members are trained to Barista level
• Maintain hygiene, cleanliness, and equipment care
• About You
• Proven experience in retail management
• Previous hospitality experience would be preferred
• Strong leadership, communication, and people skills
• Commercially astute with a focus on driving sales and managing costs
• Energetic, positive, and hands-on leader who leads by example
• Knowledge of food safety and hygiene
• Passionate about delivering outstanding customer experiences
• Why join Montezuma's?
• At Montezuma's, we don't just sell chocolate - we create magical experiences. You'll join a fun, supportive, and purpose-driven brand that values growth, creativity and people.
• Apply now with your CV and a short cover letter so we can get to know a bit more about you!

Additional Information

Job Description: Bring the Montezuma's Magic to life every day. We're looking for a passionate and driven Retail Store Manager to lead our team and create an extraordinary experience for every customer who walks through our doors. You'll lead the store - inspiring your team, driving sales, managing costs, and ensuring the highest standards of service, presentation, and performance.

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