IT Manager

About the role

Hotel101 Global, listed on Nasdaq (HBNB), is a pioneering hospitality brand fueling global growth with its compelling "condotel" investment model. We integrate tech-driven operations with our HappyRoom standard to deliver consistent, comfortable, great value guest experiences worldwide, ensuring exceptional efficiency and scalability. Our story began with a simple, yet revolutionary idea: a "one room" global hotel brand-a promise of consistency, comfort, and irresistible value, wherever in the world our guests may be. Our vision knows no borders: to build 1 million hotel rooms and be present in 100 countries. Our unique condotel approach allows investors to own income-generating units within a professionally managed hotel, blending real estate investment with the stability of a global hospitality brand. Infused with Filipino-inspired warmth, Hotel101 Global is redefining the industry, creating exceptional value for investors through sustainable growth, predictable returns, and a presence in key international markets. Join us to invest in a brand that's shaping the future of global hospitality. For more information, visit www.hotel101global.com. Job Summary:

Responsibilities

• Project Management
• Manage IT projects from initiation to closure, including requirements gathering, vendor coordination, UAT, and post-implementation review
• Maintain project documentation, timelines, and status updates; escalate risks to management as needed
• Coordinate with internal stakeholders across departments to align IT deliverables with business needs
• Handle multiple concurrent projects independently
• Systems & Infrastructure Administration
• Administer technology systems end-to-end, ensuring all platforms are configured, maintained, and running to standard
• Manage on-site network infrastructure, including configuration, monitoring, and troubleshooting to maintain uptime
• Own system upgrades, new property rollouts, and third-party integrations from setup through go-live
• Maintain accurate asset registers, network diagrams, and infrastructure/system documentation
• Ensure compliance requirements for payment workflows are met; coordinate with Finance and relevant providers, validating workflows before deployment
• Proactively monitor guest-facing and back-office systems, resolving issues before they impact operations
• Vendor Management
• Manage relationships with IT vendors and service providers; monitor SLAs and handle escalations
• Evaluate new vendors and prepare recommendations for management review
• Track IT expenditure and flag budget variances
• Helpdesk & End-User Support
• Provide first-line IT support to all staff; triage and resolve issues or escalate as appropriate
• Manage user accounts and onboard new employees onto IT systems
• Prepare user guides and conduct basic IT training for non-technical staff

Requirements

• Minimum 2 years of relevant IT experience with demonstrated project ownership
• Strong communication and vendor management skills
• Able to work independently and prioritize across multiple tasks
• Singapore Citizens and Permanent Residents are welcome to apply
• Good to Have:
• Diploma or Degree in Information Technology, Computer Science, or equivalent
• Experience in hospitality IT (PMS, POS, in-room systems)
• Project management certification (PMP, CAPM, or PRINCE2)
• Hands-on experience with networking (LAN/WAN, Wi-Fi, firewalls) and Windows/Linux environments
• Working Arrangement:
• Based in Singapore; occasional travel to regional properties may be required
• Availability for after-hours support during critical system events or go-lives

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