Application Support Specialist

About the role

We are looking for a Support Ninja to join our Business Operations team here at Vectra! In this role, you will have the opportunity to work with many key technologies & processes across multiple departments. You will handle requests from users, provide technical support to users, manage system updates, investigate issues and find solutions to ensure smooth operations. We need someone who is a team player and will proactively find ways to improve our existing systems & processes, increasing productivity and efficiency.

Responsibilities

• Provide front-line support for Salesforce and related applications while meeting established Service Level Agreements (SLAs)
• Support onboarding and offboarding activities across the company tech stack, including Salesforce user setup, permissions, territory adjustments, and enablement
• Troubleshoot technical issues, perform root cause analysis, and implement both short-term resolutions and long-term fixes where applicable
• Create, maintain, and improve documentation related to systems, workflows, and operational processes
• Build reports, dashboards, and perform ad hoc analysis within Salesforce
• Support business teams including Order Management and Channel Operations with sales process updates, troubleshooting, and system-related requests
• Partner with cross-functional teams to identify opportunities for process optimization and system improvements
• Provide feedback and recommendations on training needs, usability enhancements, and operational efficiencies

Requirements

• 2+ years of experience supporting or administering Salesforce
• Bachelor's degree or equivalent practical experience
• Strong troubleshooting and analytical problem-solving skills
• Experience with Salesforce administrative and declarative capabilities
• Hands-on experience with Salesforce Sales Cloud, Service Cloud, CPQ, and Experience Cloud
• Experience creating Salesforce reports and dashboards to deliver business insights
• Strong communication and documentation skills
• Ability to manage multiple priorities and adapt quickly in a fast-paced environment
• Customer-focused mindset with a commitment to timely issue resolution
• Ability to work effectively within SLA-driven support processes
• Self-motivated, proactive learner with strong collaboration skills
• Experience working in Jira or similar ticketing/project management systems
• Hands on experience with LeanData
• Familiarity with NetSuite and business system integrations
• Salesforce Administrator or related Salesforce certifications
• ITIL certification or familiarity with ITIL principles
• Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Benefits

Additional Information

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.

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