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Ready Force Dispatcher/Validator - Wauchula, FL

External
acrt logoAcrt · Wauchula, FL
Full-timeOn-site1d ago
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About the role

At Bermex, we put value on our customer relationships. We are always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team. This position reports to the Ready Force Manager at Bermex and plays a key role in sending daily utility jobs to installation techs via computer for residential and/or commercial accounts. In addition, you will validate their installation work for accuracy. This position requires a high degree of organization, strong attention to details and effective communication skills (written and verbal).

Responsibilities

  • Dispatch jobs to Field Service Techs:
  • Sort and separate field service work orders and send to service techs in the field
  • Dispatch utility jobs to installation techs first thing in the mornings and periodically throughout the day
  • Route work to installation techs by dispatching work orders to a handheld device
  • Intensely focus on multiple tasks throughout the day
  • Validate installation tech installs as they come in throughout the day, sending back any that need revised
  • Provide accurate documentation to management:
  • Use good judgement and make sound decisions in accordance with policies and procedures
  • Assist with administrative duties as assigned
  • Other duties as assigned.
  • About You

Requirements

  • Education: High School diploma or GED.
  • Experience: 1 year of experience with industry-specific knowledge; must possess a valid driver's license
  • Education: Associate's degree
  • Experience: 2 or more years of experience in dispatching and/or validating.
  • Your Skills:
  • Ability to multi-task, and work independently or in a team environment
  • Exceptional flexibility in daily routines and route scheduling
  • Excellent communication skills, comfortable interacting with management and customers
  • Ability to interact with unhappy customers in a professional manner
  • Strong attention to details and organization skills
  • Good working knowledge of computers and software systems is essential in sending, receiving, and reviewing orders
  • This role would not be a good fit if you:
  • Do not enjoy working independently
  • Are not flexible and do not enjoy adapting to your current work schedule or routine
  • Do not have adequate planning and time management skills
  • Drug/Alcohol Testing:
  • Drug/alcohol testing is required
  • Drug/alcohol testing required per non-regulatory requirements for employees working with water or electric meters
  • Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Benefits

Health and Safety:Group health plans including medical/prescription, dental, vision, and a variety of other coverage optionsCompany paid group life insurance, accidental death & dismemberment insurance, short and long term disabilityFlexible Spending Accounts or an option for a Health Saving Account with company matchCompany paid Employee Assistance Program (EAP) for all employees and eligible family membersRetirement:Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no costRoth or Traditional 401(k) Retirement plan with company matchPTO Plans (after 90 completed days of service for full-time employees):Paid VacationPaid HolidaysPaid Wedding DayVeterans Day paid time off for our veteransPaid Sick Time (New York based positions ONLY)Perks/Allowances:Company vehicle (for all driver-based positions)Gas card for company vehicle (if applicable)Company provided cell phone or mobile allowance (if applicable)Boot allowance from approved vendorsDaily per diem for travel-based positionsWhere We WorkEmployees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about,Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock options

Additional Information

Bermex, Inc. Full time Regular

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