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Veterinary Support Associate, CVT

External
aspca logoAspca · Champaign, IL
Full-timeHybrid2w ago
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About the role

The ASPCA Veterinary Support team is seeking a friendly, engaging, reliable, and people-savvy individual who wants to make a difference in the world. The Certified Veterinary Technician will have excellent medical knowledge, customer service, and communication skills. They will effectively and professionally communicate with pet owners and veterinary professionals regarding emergency triage, schedule services, assess and report on animal health and well-being, and keep accurate case records to assist with ASPCA mission-focused work involving at-risk animals, surrender prevention, and anti-cruelty intervention. Our Veterinary Support Associates provide a communication pathway for clients, answering over 25,000 inbound calls and making over 15,000 outbound calls annually. Our work includes providing veterinary triage, appointment scheduling, and program support for the ASPCA Adoption Center and ASPCA Animal Hospital in New York City, Community Engagement, Community Medicine (New York, Miami, Los Angeles), ASPCA Spay/Neuter Alliance (North Carolina), Los Angeles Feline Program Team, and Strategy & Research teams. Additionally, this team collaborates with social service agencies and veterinary partners to help the most at-risk animals within our designated service areas.

Responsibilities

  • Where and When You'll Work
  • This role is located in our Champaign, IL office and is an on-site role.
  • What You'll Get
  • Responsibility buckets are listed in general order of importance. They include, but are not limited to:
  • Professionally manage contact by telephone and electronic means from departmental referrals, animal owners, and others involving animals with the goal of keeping pets and people together
  • Assist in the daily operations of all areas of Veterinary Support by maintaining knowledge of ASPCA program areas and assisting callers with information and services to provide targeted support
  • Assess/triage illnesses and injuries appropriately, referring to the appropriate veterinary resources
  • Utilize the electronic record databases to record complete case histories, document findings accurately, and provide detailed recommendations to owners.
  • Compl

Benefits

Zone 1 Champaign, IL): $24.50 - $26.90 per hour.For more information on our Benefit offerings, click here . Staff in this role may be eligible for additional pay such as shift differential.At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:Affordable health coverage, including medical, employer-paid dental and optional vision coverage.Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you.Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions - we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.Robust professional development opportunities, including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.Health insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock optionsParental leave

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