Principal Post Sales Solution Consultant

About the role

We're looking for a Principal Solution Consultant, Post-Sales to support the successful onboarding and early success of clients using Socure's identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption. This role is ideal for someone with technical aptitude, some client-facing experience, and a desire to grow in a collaborative and fast-paced environment.

Responsibilities

• Foster relationships with key stakeholders, from champions to executive sponsors and economic buyers. Serve as the intellectual peer of subject matter experts in our most strategic accounts, ensuring meaningful, advisory-level engagement.
• Collect and analyze customer feedback data to establish a shared understanding of solution performance and value. Work cross-functionally with Product & Engineering to ensure feedback mechanisms are robust and aligned with the next-gen innovations we're delivering.
• Own the QBR process to reinforce value, align on strategic priorities, and surface innovation opportunities.
• Ensure the adoption of next-gen models, including key features, incremental lifts, and real-world performance deltas. Translate new qualitative innovations into quantitative lift, and use that lift to ensure prioritization.
• Handle customer questions about specific scoring decisions, fraud trends, or optimization opportunities. Collaborate with Data Science and Product as needed to provide clear, actionable insights.

Requirements

• Bachelor's Degree in business administration, engineering, math, economics, statistics, computer science or other relevant field preferred or equivalent experience
• 10+ years of professional work experience with 5+ years of experience working in professional services, customer management, or in a sales engineering capacity
• Demonstrated experience leading enterprise-level engagements dealing with analytics, technology, and/or enterprise software
• Demonstrated ability to negotiate resources and priorities with multiple internal and customer stakeholders in order to drive business results
• Deep understanding of a variety SaaS sales methodologies or processes (MEDDICC, Challenger)
• Ability to synthesize complex statistical observations into clear results and concrete recommendations (both verbally and in writing), with absolutely flawless communication skills and the ability to flex between concise and detail-oriented as the situation demands
• Prior experience conducting credit/fraud risk management analysis, threshold optimization, and swap sets
• Prior experience working with document image capture or other OCR or CV tools
• Prior domain expertise with FCRA, ECOA, GLBA, PATRIOT Act, BSA, and other banking regulations
• Strong technical depth (ex. ML/DS technologies, SDLCs, RESTful APIs, RDBMS, etc.)
• Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry
• Comfort with u

Additional Information

Why Socure? Socure is building the identity trust infrastructure for the digital economy - verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won't be your place. If you want to help build the future of identity with a team that holds a high bar for itself - keep reading.

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