Customer Service Agent - Cambridge
External
Sixt · Cambridge, UKPrepare for this interview
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About the role
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and
Benefits
Additional Information
Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of £14,100 per annum - plus, an exciting bonus plan that rewards your success. Please note, this is a Part Time position working 20 hours per week. YOUR ROLE AT SIXT You welcome all customers upon arrival and gather feedback to improve their future rental experience You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER Adaptability You excel in a dynamic environment and can work under pressure, both independently and as part of a team Attention to Detail You have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections Communication You have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings Flexibility You are open to work on a shift rotation to cover branch operating hours, ensuring continuous service Driving License You hold a valid driving license and bring a minimum of 12 months driving experience
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