Patient Intake Specialist

Requirements

• Preferred: Healthcare or customer service experience
• Reports To: Supervisor, Manager, Director
• Supervises: N/A
• Ages of Patients: Adult, Geriatric
• Blood Borne Pathogens: Minimal/ No Potential
• Skills, Knowledge, Abilities:
• Essential Responsibilities
• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Schedules patients with accurate information, including appropriate follow-up on call-backs, faxed orders, orders submitted through order facilitator.
• Properly identifies patients by using proper method of retrieving patient history and information, avoiding creation of duplicate Medical Records for additional patient visits.
• Registers patients and maintains compliance according to departmental benchmark guidelines. Verifies and accurately enters and updates patient information while registering as per departmental guidelines.
• Reviews insurance eligibility, updates account with accurate information obtained from the health plan and releases the insurance based upon verification process.
• Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninsured Cash Discount quotes for, outpatient services, and inpatient admissions.
• Ensure that all HIPAA regulation information is completed appropriately.
• Prepares all appropriate Medicare Advanced Beneficiary Notice (ABN) and (LMRP) program requirements, including patient notification and signature requirements at time of service.
• Completes the Medicare Screening Form for all Medicare patients and adheres to completion per Medicare requirements.
• Ensures that all required insurance authorization/pre-certification has been attained to ensure correct payment from the health plan.
• Ensures that patients are aware of the insurance benefit coverage and their financial responsibility.
• Provides patients who qualify for uninsured discount with a cash quote.
• Provides patient and/or family with all available linkage programs for financial assistance.
• Adheres to department Policy and Procedures and completes department/job training orientation program(s).
• Maintains registration error accuracy rate of 95% or higher; maintains all other departmental accuracy and productivity standards.
• Successfully completes all required training courses.
• Attends and participates in all staff meetings.
• Performs other duties as assigned.

Benefits

Additional Information

Default Work Shift: Day (United States of America) Hours: 40 Salary range: $18.78 - $28.54 Schedule: Full Time Shift Hours: 8 Hour employee Department: Pre-Reg/Scheduling Job Objective: Responsible for patient scheduling, accurate registrations, insurance verification, authorization/pre-certification, financial responsibility, financial aid, point of service collections, cash pay quotes and customer service. Job Description: Education: Required: High School Diploma, GED or higher level degree if hired after March 1, 2025 Licensure/Certification: Required: N/A

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