French-Speaking Customer Experience Specialist

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About The Flex At The Flex , we're on a mission to revolutionize how the world rents. We believe finding and staying in a home should be as seamless as buying on Amazon - simple, fast, and borderless. Powered by our proprietary Property Management System (PMS) , The Flex enables effortless guest experiences and streamlined operations for property owners across the globe. We're building a team of A-Players - ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do. Position Summary As a French-Speaking Customer Experience Specialist , you'll be the voice and heartbeat of The Flex for our guests and landlords. From the first inquiry to the final check-out, you'll ensure every interaction is smooth, efficient, and memorable. You'll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight. This role is perfect for someone empathetic, detail-oriented, and passionate about helping others - someone who takes pride in turning challenges into exceptional experiences. 💡 Key Responsibilities Customer Support - Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone - in both French and English. Booking Assistance - Guide guests through the reservation, check-in, and check-out processes using our PMS tools. Problem Solving - Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach. Knowledge Management - Accurately document interactions, feedback, and resolutions to help improve service quality. Cross-Team Collaboration - Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience. Upselling & Retention - Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests. 🧠 What We're Looking For Fluency in French and English (written and spoken) Proven experience in customer service , ideally in hospitality, real estate, or tech-enabled platforms Excellent communication and interpersonal skills - you listen, understand, and make people feel heard Strong organizational abilities and composure under pressure Tech-savvy - comfortable using PMS, CRM, and digital support tools A problem-solving mindset with empathy, patience, and meticulous attention to detail 🌍 Why Join The Flex Be part of the revolution - Help reshape the $4T global rental industry. Work with the best - Join a high-performing, supportive international team. Grow fast - Real career progression opportunities as we expand globally. Earn what you deserve - Competitive compensation plus performance-based incentives. Live flexibly - Remote-first, results-driven culture - work from anywhere. If you're ready to join a company redefining how people live, move, and rent, we'd love to hear from you. #LI-Remote

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