Design Lead

Benefits

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Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT Job Summary: Create customers for life, one exceptional experience at a time by executing the IHD process to create comfortable and functional environments that meet client lifestyles and tastes. Offer customers professional design assistance and maintain a beautifully displayed showroom. This position demands a creative and detail-oriented individual with a passion for design and a keen eye for style. Responsibilities will include collaborating with clients to understand their preferences and needs, conceptualizing design ideas, creating mood boards, selecting furnishings, and overseeing the implementation of design plans. Average Earning Potential: $55,000 - $95,000 (inclusive of base, commissions, and bonus) Job Description: KEY RESPONSIBILITIES (other duties as assigned): Goal is King: Meet or exceed daily and monthly store GOAL by team selling. Execute the Comfort Compass process with every customer. Maintain and surpass the store's minimum average ticket. Maintain and surpass the store's minimum DPC, IH, and TLA percentage. Team Selling: Consistently assist consumers each day by team selling. Execute drive-bys, crash the party, and third-party endorsements with your fellow sales team. Assist and encourage sketching with your fellow sales team. Assist with fabric and/or leather and TLA selections with consumers. Encourage in-home design consultations. Help overcome objections that lead to the consumer making a buying decision. Accept appropriate intervention when needed from Sales Manager, Sales Lead, District Sales Manager, Director of Design, and/or President of Sales to execute our team selling culture. Accountability: Review daily goal analysis daily and be familiar with the current sales stats. Ensure comfort guides are filled out including a sketch of the consumer's room. Enter all prospect information daily into the CRM (Door Counts / Trackwell). Submit all properly completed design forms to the Director of Design Participate in training, coaching, and meetings with the Director of Design Attend monthly meetings with the Sales Manager, District Sales Manager, and/or Sales Lead to identify performance gaps and coaching opportunities. Minimum Standards of Performance MSOP: The Design Lead is expected to assist the sales team with achieving daily/monthly store GOAL. The Design Lead is expected to assist the sales team to maintain the store's minimum TLA percentage. The Design Lead is responsible for maintaining the appearance of the store, stockroom, and break room. The Design Lead is responsible for maintaining the appearance of the vignettes and all areas of merchandising. The Design Lead is responsible for completing all LMS training and their personal training calendar. The Design Lead is expected to be an expert on LZB's 3D Room Planner. Customer Relationship Management: Maintain accurate notes in the CRM (Door Counts / Trackwell), Use action item tool and update notes with each contact follow-up. Provide customers with both an as purchased and as designed mood board. Send every IHD client buyer and non-buyer a personalized thank you card. Review past IHD projects for new opportunities and communicate with clients regularly. Maintain a portfolio of IHD projects to share with prospective clients and showcase designer talent. Create an IHD Design Lead bio. Product Knowledge: Be an expert in every upholstery category. Be an expert in every TLA and case goods category. Be an expert in fabric and leather. Be an expert in custom order options, i.e.: fringe, cords, finishes, etc. Be an expert in furniture romance terms. Process Execution: Be an expert in the selling process (PSS). Be an expert in price list information. Be an expert in all LZB Upholstery product catalogs. Be an expert in all bedroom and dining room catalogs. Be an expert in area rug construction. Area of Responsibility: Designer file drawers and/or electronic files are to be up-to-date and always organized. Keep accessory back-room area organized and uncluttered daily. Display: Openly communicate floor merchandising needs to the Sales Manager, Merchandising Director, or Visual Coordinator. Training: Train all new hires in the IHD process within their first 30 days. Lead Saturday morning training at least once per month. Assist Sales Consultant team with their weekly training and give one-on-one assistance and coaching. Administration: Understand and follow all company polic

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