Manager, Claims Recovery & Subrogation Strategy

About the role

The Recoveries team leads in-house and outsourced operations to maximize recovery efforts in Turo's peer-to-peer car sharing marketplace. The team oversees subrogation with guests and third-party insurers as well as global debt collections through external partners, balancing financial impact with customer trust and brand reputation.

Responsibilities

• Lead, coach, and manage a hybrid team of internal and external agents to achieve recovery and collections goals.
• Oversee subrogation efforts with guests and third-party insurance carriers, ensuring accurate evaluation, pursuit, and settlement of recovery opportunities.
• Manage relationships with external collections agencies, ensuring compliance, performance, and reputational safeguards.
• Develop and implement strategies to maximize recovery rates while balancing financial outcomes with customer experience.
• Review and determine escalation paths to litigation where appropriate, balancing cost, reputational risk, and return.
• Monitor and report on recovery KPIs, vendor performance, and industry trends; make recommendations for improvement.
• Partner with cross-functional teams (claims, legal, finance) on policies, escalation decisions, and process enhancements.
• Participate in leadership meetings, huddles, and training sessions.
• Perform other related duties as assigned.
• Your profile
• Strong understanding of subrogation, recoveries, and collections strategies.
• Proven leadership experience managing both in-house teams and outsourced vendor partners.
• Ability to design, implement, and improve operational strategies with measurable results.
• Strong communication and negotiation skills, with the ability to handle sensitive or escalated scenarios effectively.
• Analytical mindset with the ability to interpret data, identify trends, and drive performance improvements.
• Knowledge of relevant regulations, compliance requirements, and best practices in recoveries and collections.
• Ability to balance business objectives with customer experience and reputational considerations.
• Proficiency with modern productivity tools (Google Suite, CRM/case management systems).
• Demonstrates Turo's values through work product and day-to-day team interactions.
• Bonus if you have
• 5+ years of experience in recoveries, subrogation, collections, or claims.
• 2+ years of related management experience.
• Bachelor's degree.
• Turo Recruiting Scam Alert:
• Turo AI Policy:

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at turo? Share your experience