Chief Communications and Engagement Officer

Requirements

• Required Qual

Benefits

Additional Information

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed. At Regional Transportation District (RTD), We make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community. RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.) Driving a proactive communications and engagement strategy for the premier mobility organization in the Denver region, the Chief Communications and Engagement Officer oversees all strategic communications, media relations, public relations, marketing, and community engagement for RTD. DUTIES & RESPONSIBILITIES: Essential Functions Serve as an integral member of the agency's Leadership Team to ensure effective collaboration and integration of activities with other agency departments in pursuit of established success outcomes. Coordinate with the GM/CEO, members of the agency's 15-member elected board of directors, and staff regarding interactions with the media. Demonstrate leadership in employee engagement and continuous improvement efforts. Direct the creation of a comprehensive media strategy to better position the agency in print, online and social media platforms. Determine and implement measures to support the agency's strategic priorities, mission, vision, and values in concert with the agency's board-adopted five-year strategic plan. Take action to advance the goals of the organization's equal opportunity and small/disadvantaged/women-owned business enterprise plans. Key Initiatives The Chief Communications & Engagement Officer will collaborate with partners throughout RTD to deliver the following strategic initiatives in alignment with RTD's recent Strategic Plan: Develop and implement a public relations strategy for RTD. Develop and implement RTD's strategy to showcase the value and benefits of RTD to the community. Enhance RTD's engagement with diverse audiences. Enhance and develop internal communications among RTD employees. Develop and drive strategies to promote and enhance RTD's brand in the community. Develop and promote customer service mindset throughout the RTD enterprise. Drive strategies to grow engagement via RTD's social media platforms. Lead customer engagement efforts, including but not limited to the development and monitor the implementation of the Customer Experience and Transit Utilization Plan. Manage content development, both for the RTD website and in terms of internal- and external-facing deliverables. Support RTD's engagement with elected stakeholders. Develop and implement a plan to increase RTD's revenue from advertising. Develop systems for receiving and managing requests from the community. Develop systems for managing and tracking customer feedback. Develop a crisis communication strategy. Collaborate with cross functional teams to better communicate internal programs and initiatives. Collaborate with cross functional teams to support external communications for RTD initiatives related to planning, safety, personal security, , transit service delivery, equity, inclusion, and more. People Power Management Maintains appropriate staffing levels and reviews progress to ensure the quality and quantity of work meet standards and deadlines for deliverables to meet program goals and objectives. Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling to ensure consistent application of Employee Guidelines, processes, and procedures. Conducts performance reviews and holds employees accountable for optimal performance of their responsibilities. Fosters a safety-first culture, prioritizing prevention, accountability, and continuous improvement. Takes action to advance the goals of Equal Employment Opportunity, Small/ Disadvantaged Business Enterprise, Title VI and ADA Plans, thereby ensuring RTD's hiring programs, work environment, contracting and procurement practices, and transit services/programs are fair, equal, and non-discriminatory. Other: All other job-related duties as assigned.

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