Manager - Technical Implementation Services

About the role

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Granicus is looking for a Manager, Technical Implementation Services for the Digital Services Implementation Services team. This role lives within the technical consultancy arm of the Granicus ' Digital Services product family and is a key member of the Implementation Services team. This team helps customers (government agencies) transform their digital citizen experience through the delivery of leading software. As the Manager, Technical Implementation Services you'll be an expert on the creating innovative digital experiences, and a key partner in the successful rollout of software implementation projects across the World. This role is the perfect combination of a people manager, a technical workflow manager with strong technical aptitude, and implementation consultancy (actually building digital solutions). The right candidate for this role is someone who is excited about and has experience leading people. A strong understanding of agile concepts, and former experience leading a technical team is strongly desired. This position works alongside the implementation senior leadership to balance creation of technical procedures, upskilling staff, project assignments, requirements, delivery tracking, pre-sale efforts and customer satisfaction. What Your Impact Will Look Like Lead a team of technical resources (focused on technical implementation, quality assurance, and solutions architecture) to identify opportunities, to implement automated processes, and to refine delivery process. Serve as an advisor to the customer as they improve their online processes - keeping the citizen experience top-of-mind at every turn. Identify, develop and implement ways to disrupt the market with innovative solutions Continuously refine and improve the way our team delivers digital solutions to our growing customer base. Identify areas for improvement using data/metrics and implement action plans to address trending issues. Written and verbal correspondence with clients, serving as a point of escalation as required. Issue investigation and remediation. Serve as a champion for agile development. Lead/mentor and coach staff members. Look for opportunities to scale efficiencies and new ways of working across multiple projects and markets. Advocate and evangelize "best practices" and AI development to ensure technical team is providing long term success and value for Granicus clients. Oversee the execution, delivery, reporting and contract compliance for the technical delivery of implementation projects in the digital services portfolio. Serve as an innovator and a change champion to strengthen the value and expand Implementation Service offerings. Maintain proactive data driven approach to executing customer initiatives, anticipating needs, and guiding decisions that have a net positive impact to Granicus . Develop and foster a consultative approach for the delivery of Digital Services, with Organizational Change Management at the core of each delivery. Work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. Provide feedback to sales, support and success on project activities in retrospective sessions to adjust proposal and process changes. Work directly with Implementation Services leadership to scope service offerings into proposals. Participate in client escalation meeting in support of junior technical team members, as required. SECURITY REQUIREMENT: Responsible for Granicus information security by appropriately preserving the confid

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Granicus? Share your experience