RN Quality & Services Manager

Benefits

Additional Information

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. Job Summary / Purpose: Responsible for ensuring that the location complies with industry and regulatory specifications, TheKey standards, regulations, and laws. Serves as the Director of Nursing for state licensed locations. Create and enforce compliance plans and perform regulatory risk management ensuring operational compliance with all relevant regulations as well as training employees on these policies and procedures. This role involves monitoring, evaluating, and enhancing our compliance processes to uphold ethical standards, legal requirements, and company policies. Essential Duties and Responsibilities: Responsible for quality of resident care and develops, directs the implementation, and ensures compliance of standard of nursing practice that promotes optimum health care delivery. Stay abreast of local, state, and federal regulations pertinent to home care services and ensure compliance at the individual office level. Review documentation, processes, and procedures to ensure compliance with regulatory requirements. Develop and implement regulatory compliance procedures across the region Identify potential compliance risks and develop strategies to mitigate them. Provide guidance to staff on risk management practices. Act as a liaison between the individual office and the corporate compliance and human resource teams. Foster open communication channels to address compliance concerns and provide guidance to staff. Oversees and directly supervises all RNs, CCMs & HHA's CNAs on a regular basis in compliance with state regulations, evaluate work performance and ensure they are competent in duties and functioning within the scope of their licensure. Conducting in- person nursing initial and reassessments and quality assurance visits that include but are not limited to a view of Home safety assessments, the client's daily routines, the client's preferences and needs converting them into active service with a Care Plan tailored to their unique needs. The assessment includes the informal and formal support systems and caregiving needs. Maintains a high level of client satisfaction, responding to and resolving incidents, and otherwise ensuring that clients remain on the organization's services Conducts on-site reviews, audits and compiles reports on findings and corrective actions. Designs and manages continuous quality improvement initiatives Develop and implement plans for compliance with new regulations or laws that may affect the company's operations Create and maintain monthly reports on missing paperwork for caregivers and clients; terminations per QI Enforce compliance with policies and procedures by conducting investigations into possible violations Conduct regular reviews of policies, training, communications, and other components of the compliance program to ensure continuous improvement. Maintain the certification and licensing documents Maintain Emergency/Incident and Complaint and Compliance Binders to include community specific binders Manage employee incident reporting and workers compensation claims Prepare applicable documentation for regulatory visits and be present for a regulatory visit as needed Establishes best practices for compliance and communicates compliance standards across the Region Analyze data and feedback to identify trends, areas for improvement and opportunities for enhancing service delivery. Identify inefficiencies or gaps in service delivery processes and work collaboratively with relevant stakeholders to develop and implement solutions. Other duties as assigned Required Skills, Education, and Certifications: Current Registered Nurse license in the state of employment; continued employment is contingent upon maintaining active license in good standing; BSN preferred 5 years experience in health care, elder care, social work, or related industry preferred Three years experience managing compliance , or similar role. Extensive knowledge of industry regulations and governing laws. Tech-savvy, comfortable with heavy email, spreadsheets, Microsoft Office, and Google products Preferred Skills, Education, and Certifications: Excellent written and verbal communication skills Strong analytical and critical thinking skills Documenting and reporting skills Physical Requirements: Ability to lift and carry up to 15-20 pounds Ability to sit, stand and walk for a prolonged period of time throughout the wor

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