Director of Field Operations

About the role

We are looking for a Director of Field Operations to lead and scale one of the most critical engines of our success: ensuring every customer around the world experiences seamless installation, service, and support of our technology. Observable Space systems are deployed at research institutions, government facilities, and commercial sites globally - and as that footprint grows, so does the complexity and criticality of the team behind it. This is a hands-on leadership role that combines strategy and execution. You will build the systems, processes, and team culture that allow us to serve a growing global installed base without sacrificing quality or customer experience - traveling to customer sites, engaging directly with field technicians, and shaping how our systems are deployed, maintained, and evolved over time.

Responsibilities

• Field Operations Leadership
• Lead and develop the field operations team responsible for installation, commissioning, preventive maintenance, and on-site technical support across the Observable Space global installed base
• Own workforce planning for field operations - staffing, scheduling, skills development, and geographic coverage as the installed base expands
• Define and hold the standard for field execution quality, safety, and customer experience
• Build scalable processes, documentation, and tooling to support a growing team operating across geographies
• Customer Engagement & Service Delivery
• Collaborate directly with customers and partners around the world to ensure installations meet technical and operational expectations
• Serve as an escalation point for field service issues, engaging directly with customers when needed
• Build feedback loops that bring field learnings back to engineering, manufacturing, and product teams in a timely and actionable way
• Business Performance
• Own and optimize the financial performance of field operations - revenue, cost, and margin
• Partner with sales and leadership to develop and evolve service models that expand long-term value to customers
• Report to leadership with clear visibility into performance metrics, service delivery, and financial outcomes
• Cross-Functional Collaboration
• Partner closely with engineering, sales, and manufacturing to deliver exceptional customer support and keep field execution aligned with product and program developments
• Contribute to the development of warranties, support programs, and post-sale offerings as the business evolves
• Travel
• Travel globally to customer sites, installations, and company offices in Los Angeles, Adrian, MI, and Detroit

Requirements

• Deep experience in field operations, field service management, or technical services, including direct people management
• Experience operating and supporting networks of deployed telescope systems or comparable high-reliability precision hardware in the field
• Proven success building and leading teams in a fast-paced, high-growth technical environment
• Solid business acumen, including budget management, cost optimization, and an understanding of service model economics
• Exceptional communication and collaboration skills - equally effective with field technicians, customers, and executive leadership
• A track record of delivering exceptional customer experiences across the full lifecycle - from installation through ongoing support
• Bachelor's degree in Engineering, Operations, or a related technical field preferred
• Ability and willingness to travel globally
• A hands-on leader who earns credibility in the field and in the boardroom
• You find the gap between where the team is and where it needs to be - and you build toward it
• Calm under pressure, decisive when it matters, and relentless about follow-through
• Proactive by nature: you anticipate issues before they become customer problems
• Strong operational instincts: you build process without bureaucracy, have a hunger for data, and measure what matters
• You care about the customer experience as much as the operational metrics - and you understand those things are connected
• You thrive in a fast-moving environment where the inst

Additional Information

Director of Field Operations Location: Los Angeles, CA | Detroit, MI | Adrian, MI Reports to: Vice President of Operations About Observable Space At Observable Space, we're redefining how humanity observes and connects with the universe. We're a vertically integrated, high-growth space technology company building industry-leading precision optics platforms for observation and communications - on Earth and in space. Our systems are trusted by NASA, JPL, SpaceX, Boeing, Raytheon, and the US DoD, among others, and power the work of leading research institutions and advanced government and commercial operators worldwide. Backed by top-tier investors including Lux Capital, Upfront Ventures, and RTX Ventures, we're a fast-growing, high-performance team building the future of optical infrastructure - and our global field operations have to match that ambition.

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