Engagement Specialist - Scalable Journey

About the role

We are hiring a Engagement Specialist to our Wellbeing team in São Paulo! In this role, you will be instrumental in ensuring engagement throughout the customer journey at Wellhub, within our small and medium-sized enterprise - SMB segment. You will focus on creating and implementing scalable strategies to drive efficient onboarding and engagement processes. This is a unique opportunity to make a significant impact, shaping the experience of our SMB clients and their employees with Wellhub, ensuring long-term success through scalable initiatives.

Responsibilities

• Enhance and implement scalable methods to operate customer engagement and conversion for small and medium-sized enterprises (SMB).
• Develop and execute comprehensive communication and engagement plans to maximize employee adoption of Wellhub at client companies, focusing on scalability.
• Improve recovery actions for clients who are not meeting engagement goals. Establish scalable plans to address and mitigate potential challenges or low engagement.
• Develop and scale the 30-day results presentation process.
• Oversee and execute key launch activities in a scalable manner, including:
• Acting as a PMO for SMB clients, leading the engagement process, creating communication plans.
• Monitor key performance indicators (KPIs) to track progress and identify areas for improvement.
• Collaborate with onboarding and client success teams and other relevant teams to optimize processes.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• Based in São Paulo and open to going to the office once a week.
• 3 to 5 years of proven experience in project management, customer journey design, CRM automation, or related areas.
• Experience in developing and executing scalable communication and engagement plans. Must be a CRM expert.
• Strong project management skills, with the ability to manage multiple projects simultaneously and effectively.
• Excellent communication, presentation, and interpersonal skills.
• Strongly analytical and data-driven profile, with a proven ability to monitor, interpret, and make decisions based on data (experience with Looker is a plus).
• Proactive and solution-oriented approach with a mindset geared towards scalable and automated solutions.
• Ability to thrive in a dynamic and fast-paced environment.
• Advanced English is mandatory.
• Tools: Salesforce, Looker, Notion, and Canva are important.
• WHAT WE OFFER YOU
• With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.
• Our flexible benefits program allows you to customize some of the benefits, according to your needs!
• Our benefits include:
• WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
• HEALTHCARE: Health, dental, and life insurance.
• FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiri

Benefits

Additional Information

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep-all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing!

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