Field Service Representative

Responsibilities

• Address and follow up on requests received in help desk queue
• Investigate incidents, identify and implement solutions
• Provide support for hardware/software issues over the phone and in person
• Support end users with SOCET GXP Geospatial Intelligence Software
• Support end users with ArcGIS Enterprise Platform, GeoServer Suite, and other GIS tools
• Deploy, configure, and troubleshoot user workstations
• Support passive and active network infrastructure
• Deploy, configure, and troubleshoot standard and proprietary supported applications (MS Office, Web Browsers, Antivirus and others)
• Provide on-site application training, software distribution, patch management, and firmware updates to GEOINT analysts in the field - Log all requests into Ticketing System
• Document and escalate call tickets to related IT groups for further support
• Follow up on resolved requests to ensure customer satisfaction
• Here's what you need :
• Knowledge/experience with GEOINT toolsets such as: SOCET GXP, GXP explorer, ArcGIS Enterprise Platform (including ArcGIS Pro), GeoServer Suite, ENVI, QT Modeler, Jira, or Sketchup Pro.
• Excellent problem-solving skills and the ability to work in a fast-paced, evolving environment.
• Knowledge of intelligence oversight and security guidelines
• Experience with workstation imaging processes/software
• Strong knowledge of deployment, configuration and troubleshooting of workstation hardware

Requirements

• Knowledge of the intelligence cycle and the analytical process that acts on collection to produce information for intelligence databases and products.
• IAW DOD 8570.01-M, DFARS 252.239.7001, and AR 25-2, Contractor employees supporting IA/IT functions must be baseline certified to at least IAT Level 2
• Knowledge of intelligence oversight and security guidelines
• Excellent communication skills to effectively interface with senior military officials, managers, and colleagues.
• Excellent analytical skills
• Ability to work independently and as part of a team
• Clearance:
• An active TS/SCI federal security clearance is required
• #LI-Defense
• The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:
• $91,300 - $110,100 USD
• What We Believe

Benefits

Additional Information

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! Accenture Federal Services is currently seeking a Field Service Representative to join our team. In this role you will provide professional Information Technology (IT) support for our federal client. The program provides software, hardware, storage and network connectivity to various federal locations.

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