Zonal Manager (South & West) - Aftermarket, Head - Contracts, India

Responsibilities

• Firstly, you will ensure a safe working environment abiding by all necessary health and safety requirements and promote a proactive safe working environment.
• You will be responsible for P&L for respective region for Crushing & screen aftermarket (AM) Business and Identify opportunities to sell Sandvik total offerings
• You will lead Parts Sales management (sales activities planning and follow up)
• You will conduct competitor analysis (offering, performance, pricing, market share and services) and identify needed actions.
• You have deep understanding of customer business, operations and processes, so that the solutions for customer's pain areas are addressed.
• You will provide the best FC for components, wear parts and parts on future demand.
• You will work on the Potential Business Vs Targets.
• You will manage to bring in more AM contracts to ensure the AM business growth
• You will work as Team member with Sales Team to work towards increasing the fleet base.
• You should be a Team player, manage the service team & keep them motivated and work towards customer satisfaction.
• You will recruit, retain and develop Parts Sales & Services Representative (PSSR) including succession planning
• You need to ensure CRM/ sales Tools is up to date with valid cases.
• Create customer value propositions and brick wall the customer completely with Sandvik offerings.
• Work as part of account management team to support customer sales opportunities
• Identify, analyze and drive resolution of customer issues (warranty and non -warranty)
• Manage tender to contract signature in conjunction with account management.
• Do the resource planning and find the gaps of strengths of team so that the competence development is planned.
• Promote the new C&S LC offerings and ensure its success.
• Manage the Inventory, NWC, and control the A&S, achieve the desired GGP.
• Ensure that all reporting formats are adhered to like visit, service, warranty reports etc. of all service engineer are implemented.
• Keep a track on the Utilization of service team and ensure the targeted Utilization is achieved
• Your Skills and Qualifications
• Engineering Degree/Diploma in Mechanical/ Electrical Engineering.
• Minimum 8 to 15 years of experience, with at least 8 years of immediate prior association in Crushing & Screening industry in the Maintenance & Service function.
• Keeping track of driving profitable business growth and positive people leadership is a key requirement of the position.
• Ability to lead negotiations on commercial T&C's
• Proficient in the use of MS Office
• Ability to work flexibly to meet demanding deadlines
• Effective communication skills, both written and verbal
• Strong planning and organizational skills

Benefits

Additional Information

SMRT(i)PL, we have SRP as a business area, which is a leading supplier in equipment, services, support and technical solutions for construction and mining industry and specialist in Crushing, Screening, Mobile plants, and attachments We are looking for a dynamic and an energetic Manager (South & West) - Aftermarket, Head - Contracts, India for SRP sales area. This role reports to the National Manager - Lifecycle Management. This position will be based in Bangalore.

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