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Senior Database + Analysis Manager

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iberdrola logoIberdrola · Blantyre, UK
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Responsibilities

  • Lead CCAI Implementation - Own the end-to-end design, configuration, and
  • operationalisation of Call Centre Artificial Intelligence (CCAI) within the telesales environment, ensuring rapid deployment and measurable commercial impact.
  • Optimise CCAI Performance - Tune models, refine call-flow logic, and establish monitoring frameworks to maximise sales conversion, agent efficiency, and customer experience.
  • Integrate CCAI with Sales Operations - Embed AI-driven insights and workflows into day-to-day telesales processes, working closely with Sales leadership, Quality Assurance, and Training teams.
  • Identify New Internal Call Data Sources - Identify new, zero-cost data assets that can deliver sales and lower channel capture cost.
  • Develop Data Pipelines - Oversee the creation of secure, reliable data flows from call-centre platforms into analytics and reporting environments.
  • Knowledge Transfer & Handover - Produce documentation, training materials, and handover packs to ensure sustainable ownership post-contract.

Requirements

  • Proven CCAI Delivery Experience - Demonstrable track record of implementing CCAI or conversational AI solutions specifically within telesales operations.
  • Advanced Data Engineering Expertise - Strong capability in data architecture,
  • pipeline design, and real-time/near-real-time data processing
  • Call-Centre Technology Knowledge - Hands-on experience with telephony systems, diallers, IVR, speech analytics, or agent-assist technologies.
  • Ability to translate complex technical concepts into clear commercial outcomes for senior stakeholders.
  • Background in retail energy, telecoms, financial services, or other high-volume sales environments is advantageous.
  • Strong organisational skills with the ability to deliver at pace in a live operational environment.
  • Minimum Criteria
  • Demonstrable experience successfully deploying CCAI or conversational AI in a sales/telesales context
  • Proven ability to deliver outcomes within short timescales.
  • Significant experience working with call-centre data, telephony systems, or speech analytics.
  • Ability to work cross-functionally with technical and non-technical teams.

Benefits

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.36 days annual leaveHoliday Purchase - perfect your work/life balance with extra annual leaveShare SchemesPayroll Giving and Charity Matched FundingTechnology Vouchers - save more and spread the cost of your technology purchasesElectric Vehicle Schemes - to help you transition to green/clean drivingCycle to Work scheme and Public Transport Season Ticket LoansHealthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health AssessmentsLife Assurance (4x salary)Access to Savesmart financial wellbeing supportPlus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and moreWhy ScottishPowerInclusion, diversity, and a sociHealth insuranceDental insurance

Additional Information

Senior Database and Analysis Manager Aspect House, Technology Avenue Hamilton International Technology Park Blantyre, G72 0HT Salary from £47,200 - £59,000 per annum Fixed term contract up to 9 months Closing date: 2nd July 2026 Help us create a better future, quicker This position sits in the Data and Reporting Team within the Telesales area of Sales and reports to the Data and Reporting Manager. As Senior Database and Analysis Manager, you'll support two key business initiatives within Sales: ScottishPower is in the process of embedding Call Centre Artificial Intelligence (CCAI) within the telesales operation, which requires specialist expertise to design, configure, and operationalise CCAI within a live call centre environment. To support a project to identify and implement new sources of free, internally generated call data for Telesales .

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