Manager, Billing Operations - Salt Lake City, UT

About the role

Packsize is seeking a Revenue Operations Manager (Billing) to lead and scale North America billing operations as the company continues to grow and strengthen internal controls. This role owns the end‑to‑end billing execution for North American customers, with the majority of billing volume driven by z‑fold corrugate, alongside more complex billing for machines, software, and services. Reporting to the Director, Revenue Recognition , this role sits at the intersection of Finance, Sales, Legal, and Operations. The position requires a balance of hands‑on operational leadership, customer‑facing professionalism, process improvement mindset, and people management. The role will directly manage a team of 4-6 billing professionals and act as an escalation point for complex customer and contract matters. This role provides an opportunity to be a key contributor to the evolution of Packsize's North America billing architecture, including system design, control maturity, and SOX‑aligned processes.

Responsibilities

• -Billing Operations & Order‑to‑Cash (North America)
• Own and oversee North America billing operations across all Packsize offerings, including high‑volume z‑fold corrugate billing and complex machine, software, and service arrangements
• Translate customer contracts and deal terms into accurate billing set‑ups in SAP, including pricing, cadence, usage‑based components, amendments, and renewals
• Ensure invoices are accurate, timely, complete, and aligned with ASC 606 revenue recognition requirements
• Independently resolve complex billing scenarios, including contract modifications, disputes, and non‑standard pricing arrangements
• Serve as a hands‑on escalation point for critical billing matters, including direct interaction with large North America enterprise customers
• -Team Leadership & Development
• Lead, coach, and develop a billing team of 4-6 professionals
• Establish clear review standards, workload prioritization, and performance expectations
• Maintain a management style that balances strong accountability with coaching and professional development
• -Cross‑Functional & Customer Collaboration
• Partner closely with Revenue Accounting, Accounts Receivable, Legal, Sales, Sales Operations, and Customer Finance to ensure seamless Order‑to‑Cash execution
• Collaborate with Revenue Accounting on monthly close support, audit requests, and alignment with technical accounting conclusions
• Represent Packsize professionally in customer‑facing billing discussions and escalations
• -Process Improvement, Controls & Compliance
• Identify and lead initiatives to improve billing accuracy, efficiency, documentation, and scalability
• Support development and execution of SOX‑aligned billing controls applicable to North America operations
• Develop and maintain SOPs, process documentation, and training materials
• -Systems & Ticketing Oversight
• Own responsibility for contract data entry into SAP, including review, accuracy, and ongoing maintenance
• Lead the billing ticketing function for North America customers and internal stakeholders, ensuring timely and professional responses
• Serve as a key business partner in the continued enhancement of Packsize's billing systems and tools
• -Systems & Tools
• SAP (ERP)
• Salesforce
• FloQast
• FreshDesk (ticketing)
• DocuSign
• SharePoint
• Microsoft Access and Excel

Requirements

• Required
• Bachelor's degree in Finance, Accounting, Information Systems, or related field.
• 7+ years of progressive experience in billing operations, revenue operations, accounting operations, or Order‑to‑Cash
• Experience working with billing, CRM, and ERP systems (SAP, Salesforce, etc.).
• 2+ years of people management experience
• Strong working knowledge of ASC 606 revenue recognition
• Solid foundation in accounting principles and financial controls
• Experience operating in a B2B, contract‑driven North America environment
• Proven ability to leverage technology to drive process improvement and partner effectively across functions
• Strong professional presence and customer‑facing communication skills
• Preferred
• Experience in manufacturing, industrial, consumables‑based, or hardware‑enabled SaaS environments
• Exposure to SOX compliance or public‑company readiness
• Advanced Excel and data analysis skills

Benefits

Additional Information

Job Description: Manager, Billing Operations - Salt Lake City, UT About Packsize Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We're propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it's about delivering what's right, for our customers, for their customers and our planet.

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