6 Month Contract to Perm Patient Liaison Officers #HGN

Requirements

• 'O'/'A' Levels/Diploma
• At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting roles
• All Interested candidates are invited to email your resume in MS Word format to:
• nerissa.goh@recruitexpress.com.sg
• Please include your full working experience, education background, notice period, expected salary.
• Nerissa Goh Jia Ying (R21103899)
• Recruit Express Pte Ltd
• Company Reg. No. 199601303W | EA License Number: 99C4599
• Recruiter's ref code: #HGN
• We regret to inform that only suitable candidates will be shortlisted for an interview.

Additional Information

Job Responsibilities - Support all enquiries from private patients, external and internal stakeholders - Co-ordinate appointments that best match patients' requests while ensuring all clinical and operational guidelines are met - Arrange admissions and act as the single point of contact for patients, doctors and internal stakeholders - Practice good listening and probing skills to understand patients' / NOKs' requests and identify their needs - Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity) - Support initiatives to provide go-the-extra-mile service to patients and NOKs - Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary - Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey - Support direct admission and air evacuation - Ensure patient information is updated in an accurate and timely manner - On rotation for 24/7 on-call duties - Identify service gaps and escalate to supervisors to bridge the identified gaps - Propose and implement improvement projects to raise productivity as well as to achieve faster, better, cheaper and safer patient care - Support in the collation of operational and management reports and generation of statistics when required - Promote and establish collegiality and effective teamwork within the hospital - Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices - Assist to carry out any other duties assigned

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