Technical Support Specialist
External
Tastytrade/ Tastylive/ Tastyfx/ Tastycrypto · Chicago, IL$55K–$65K/yrFull-timeOn-site3d ago
JiraSalesforce
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About the role
Provide frontline technical support for trading platform users across desktop, web, and mobile. Diagnose hardware, OS, networking, and connectivity issues; assist with installations and setups; document interactions and bugs in Salesforce and JIRA; escalate complex issues to Engineering; test updates in staging; and educate users on platform navigation and configuration.
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